Senior Vice-President and Chief Operating Officer

5 days ago

Old Toronto, Canada Scotiabank Full time
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Position: Vice President, Chief Operations Officer - Global Operations

Purpose

  • Leads and oversees operations globally ensuring business strategies, plans and initiatives are executed/delivered in compliance with governing regulations, internal policies and procedures.
  • The Vice President & COO is a strategic advisor to the EVP Global Operations and GO leadership team across all areas of the business, providing strategic direction and leadership to optimize the organization’s operational capabilities.

Accountabilities

  • Leads and drives a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
  • Builds and nurtures strategic relationships with function executives and keeps cross-functional lines of communication with key stakeholders within Global Operations and at All Bank level.
  • Ensures transformational initiatives are aligned with the corporate and business strategy and enable the achievement of strategic priorities.
  • Strategic leadership to drive collaboration cross-functionally across the business, corporate function and key stakeholders to oversee the design, execution, and delivery, ongoing monitoring of productivity programs and initiatives.
  • Oversee the design, execution, delivery and ongoing monitoring of strategic programs and initiatives at both the GO and all Bank level.
  • Program Governance - ensuring business strategies, plans and initiatives are executed / delivered in compliance with governing regulations, internal policies and procedures.
  • Integrates strategy focused concepts and principles that can be used ongoing basis to execute, manage change and realize results.

Analytics and Performance:

  • Proactively drives data-based decision making across Operations globally by making analytical recommendations based on operational/financial/customer data and benchmarks.
  • Leverages advanced analytics techniques to improve customer experience and end-to-end business processes, such as predictive and prescriptive analytics.
  • Directs day-to-day activities in a manner consistent with the Bank’s risk culture and the relevant risk appetite statement and limits.
  • Creates an environment in which teams pursue effective and efficient operations of their respective areas in accordance with Scotiabank’s Values, Code of Conduct and Enterprise-Wide Risk Management Framework.
  • Builds a high-performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment and using a coaching mindset and behaviours.

Education & Experience:

  • University degree in Finance, Business, Economics, Engineering or related discipline - MBA preferred with minimum of 10-15 years’ experience in financial services operations.
  • Thought leader with demonstrated experience driving transformation for operations teams across multiple geographies.
  • Solid knowledge of project management techniques, M&A and Integration processes.
  • In-depth understanding of the Bank’s operations and controls, including knowledge of organization and infrastructure.
  • Strong public speaking skills with past experience in preparing and presenting to senior management.
  • Experience managing multi-dimensional projects from concept to completion in cross cultural environments.
  • Excellent relationship building and negotiation skills to build and maintain strong supportive relationships with stakeholders across the organization.
  • Strong planning, time management and organizational skills; ability to multi-task across many projects simultaneously and meet tight deadlines.
  • Spanish speaking is considered an asset.

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