Business Operation Manager H/F

2 months ago


Penticton, Canada Oak View Group Full time
p>Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.In consultation with the General Manager, the Director of Operations manages, supervises, and coordinates the day-to-day operations of the complex including but not limited to maintenance, set-up/changeovers, custodial/housekeeping, landscaping/grounds keeping, equipment safety and capital projects. This employee also provides overall administrative planning, direction, and policies to operating managers and supervisors, assuring the highest quality service program to assure booking and rebooking of events. The Director of Operations ensures an effective and cost-efficient program by controlling departmental operating budget while providing highly responsible staff assistance to the General Manager.For FT roles: Benefits: Health, Dental and Vision insurance, Pension Matching, and paid time off (vacation days, sick days, and 12 holidays)

The South Okanagan Events Centre (SOEC) campus is located in Penticton, BC, a southern city in the Okanagan Valley of British Columbia. The campus is comprised of the South Okanagan Events Centre, the Penticton Trade and Convention Centre, the Okanagan Hockey Academy, and the Memorial Arena. The operations maintain over 60,000 square feet of meeting space, a private hockey academy, three ice sheets, and a 5,000 arena hosting concerts, moto sports, theatre, and sporting events throughout the year.Oversees overall daily operation and maintenance of all the facilities and all the systems. This includes HVAC, sound, electrical, plumbing, fire protection, life safety, workplace safety, communications, scoreboard systems, pest control, custodial services, etc. for the events centre, convention centre, hockey academy, and memorial arena.Participate in the development and administration of the facility’s operations and capital budgets; li>Oversees the advancing and communicating of event information to the appropriate departments and staff.Oversees the operation of event set-up and tear-down, i.e. basketball floor, stage risers, chairs, signs, banquet functions, etc.Acts as liaison with City for numerous facility related functions (City Bylaws, Parking, Licenses, permits, inspections, warranties, etc).Responsible for Health & Safety compliance.Develop and update comprehensive management reports and manuals (i.e. Operations Manual, Annual Preventative Maintenance Plan, Annual Facility Report, Fire Code Rules & Regulations, etc).Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service.



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