Insurance Customer Enablement Manager

4 weeks ago

Calgary, Canada Western Financial Group Full time

Insurance Customer Enablement Manager The Customer Enablement Manager will be a key member of the Enterprise Business Solutions Department, responsible for leading the Central Processing Unit (CPU). The successful candidate will act as an SME, identify and implement best practices for central process, and provide support to Network branch offices to ensure CPU targets and KPIs are met. Your success stems from partnering with the Director, Customer Enablement to develop and support an effective team of remote Processors. You will lead a collaborative and motivated team who all contribute to the achievement of business goals and targets. Typical Day Looks Like Lead the change management process to shape organizational understanding of proposed changes and establish support from key stakeholders. Identify and implement best practices for central processing. Set, maintain, and meet production targets for team output, ensuring they are achievable and employees are informed and properly trained. Develop and implement full‑time employee resource plans in line with project and business strategy, ensuring timely coordination for resource management. Evaluate processes, methods, and practices and identify areas for continuous improvement, making periodic changes to increase CPU efficiency, accuracy, and effectiveness. Support Assistant Managers in recruitment, interviewing, onboarding, and training processes to ensure high employee and leadership success rates. Manage, organize, and direct the CPU’s operational KPIs. Act as the main CPU point of contact for all departments within Western Financial Group, ensuring service and communication standards are met. The Value You Bring 5 years’ experience in an insurance brokerage environment. 2 years’ experience leading a team with a track record of exceeding business goals and targets. Experience using AI or automation to streamline workflows. Strong ability to coach, motivate, and lead a team. Capacity to lead and manage change initiatives. Experience in recruitment, staff development, and performance management. Proven working knowledge of Excel. Hours: 37.5 hours/week Location: Remote, options available in Canada Requisition: 82270 Compensation Range: $95,000 - $120,000 We prioritize the well‑being of our employees and are committed to fostering an inclusive environment that values diversity within our communities. We strive to create a workplace that is accessible, equitable, and supportive, ensuring that all team members feel valued and can thrive in their roles. As an equal‑opportunity employer, we welcome applicants from all backgrounds, and we encourage individuals to apply even if their experience does not fully meet all the criteria listed. If you need assistance or have questions about requesting reasonable accommodation, please feel free to reach out to us at any time during the hiring process by contacting our Talent Acquisition team at talent.acquisition@westernfg.ca or reviewing the Careers Page on our website. Eligible employees receive 3 weeks' vacation, 14 wellness days, company matching investment and savings programs, and 100% employer-paid group benefits. For over 20 years, community support has been integral to our culture through the Western Financial Group Communities Foundation. #J-18808-Ljbffr

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