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CRM Architect

1 month ago

Edmonton, Alberta, Canada Aplin Full time

If you are a skilled and experienced CRM Architect, we have an exciting opportunity for you. Our client is seeking a CRM Architect to join their team.

The CRM Architect leads and supports architecture activities that guide the development and management of Customer Relationship Management (CRM) solutions. The role aligns CRM technologies with the organization's broader technology landscape to address business needs and enhance stakeholder value.

The architect designs and implements CRM solutions, including integrations, automations, and application interfaces/contracts. They provide architectural assessments, strategies, and roadmaps for the CRM domain and collaborate with enterprise architects, domain architects, consultants, and product teams to align solutions with the organization's architecture principles and standards.

Key Responsibilities:
  • Facilitate and collaborate to deliver CRM business outcomes.
  • Translate business strategies into CRM solution architecture.
  • Lead the design and analysis of CRM solutions.
Key Deliverables:
  • Define principles, guidelines, and standards for CRM solutions.
  • Develop roadmaps for the evolution of the CRM solution portfolio.
Requirements:
  • Minimum of a Degree in Computer Science or a related field.
  • 5+ years of experience implementing and managing CRM solutions.
  • Knowledge of CRM platforms such as Salesforce or Microsoft Dynamics 365.
  • Proficiency in solution architecture disciplines (business, application, data, cloud, and security).
  • Strong understanding of integration and automation processes.
  • Familiarity with database technologies and application development frameworks.
  • Knowledge of SDLC methodologies (waterfall, agile, DevOps).
  • Excellent analytical, planning, organizational, and communication skills.
  • Ability to propose innovative solutions and estimate the financial impacts of architectural decisions.