Supply Chain Claims Analyst

3 weeks ago

Brampton, Canada Sofina Foods Canada Full time

Join to apply for the Supply Chain Claims Analyst role at Sofina Foods Canada. Position Summary Reporting to Manager, Customer Claims, is responsible for investigating customer claims and deductions to determine root causes, propose corrective actions, and prepare backups for claim disputes. In collaboration with Customer Supply Chain, Finance, Sales, and Logistics, the role plays a pivotal part in the day‑to‑day claims process, working toward overall reduction of noncompliance fines by determining and addressing root‑cause issues. Customer Claims Analysts ensure all claims are resolved in a timely manner, gather required supporting documents to file claim disputes, and monitor claim status. Key Accountabilities Monitor key KPIs—on‑account balances, in‑process dollars, and in‑process days—to drive performance improvements while enhancing customer experience. Support reduction of claims with improved recovery, root‑cause analysis, and overall customer experience. Help prepare reports for weekly meetings with customers and internal stakeholders to identify areas of opportunity and provide recommendations. Internally, support communication with key stakeholders to call out exceptions in OTIF, flag risks, and provide actionable recommendations and proactive service issue resolution. Own the investigation process of claims, ensuring proper backups are filed and aligned with customer noncompliance manuals. Leverage internal tools as well as customer portals to action all OTIF claims as soon as they happen. Work internally at Sofina with cross‑functional teams to root cause frequent OTIF issues and minimize re‑occurrence; track and measure. Maintain a database of customer‑specific OTIF requirements. Provide training and support to customer supply chain specialists to ensure proper investigation process, credit issuance, and usage of new tools (Claims portal, customer trackers). Requirements Degree in a Business Discipline and a minimum of 3–5 years of relevant experience. Understanding of the CPG environment. Strong skill in MS Office applications (Access, Word, PowerPoint, Excel, Outlook) and the Internet. Excellent verbal and written communication skills. Strong analytical and negotiation skills. Sofina Foods Inc. is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (‘AODA’). Applicants are asked to make their needs/requirements, for the purpose of accommodation under AODA, known to Human Resources when they are contacted for an interview. Location: Mississauga, Ontario, Canada Salary: CA$75,000.00-CA$85,000.00 #J-18808-Ljbffr

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