Guest Support Representative

2 weeks ago

Toronto, Canada RivetStays Full time

We’re looking for a Customer Service & Listing Specialist to join our team. This hybrid role combines guest support with listing optimization and light revenue management—perfect for someone tech-savvy, creative, detail-oriented, and passionate about the short-term rental space. PLEASE READ THE ENTIRE JOB POST BEFORE APPLYING Your Role You’ll be the glue between our listings and our guests, responsible for ensuring our properties are not only well-presented but also delivering a five-star experience from inquiry to check-out. Responsibilities Respond promptly to booking inquiries, guest messages, and platform questions Resolve listing or platform-related issues and support guest needs during their stay Collaborate with the operations team to ensure seamless guest communication and experiences Use internal systems and tools effectively to manage reservations and listing accuracy What You Bring Experience with short-term rental platforms (Airbnb,———-, Expedia, etc.) Exceptional written and verbal communication skills Strong organizational skills and keen attention to detail A tech-friendly mindset and the ability to quickly learn new tools Ability to juggle multiple priorities across platforms and guest needs Self-motivated with a team-first attitude Comfortable taking on both guest-facing and backend responsibilities Nice-to-Haves Experience with dynamic pricing tools like PriceLabs Familiarity with property management systems (e.g., Beds24) Why Join RivetStays? Flexible remote or hybrid work environment Competitive compensation with performance-based bonuses Room to grow in a scaling, innovation-focused company Supportive team culture that values initiative and ownership A chance to shape the future of short-term rental guest experiences How to Apply Please send the following to———- with the subject line: Customer Service Representative Application – [Your Name] Your resume A short cover letter A 2-3 minute video (screen recording or selfie) where you: Share your experience with short-term rental platforms and tools like PriceLabs or Beds24. Outline your 30-day action plan if hired #J-18808-Ljbffr

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