Guest Support Representative

2 weeks ago


Toronto, Canada RivetStays Full time

We’re looking for a Customer Service & Listing Specialist to join our team. This hybrid role combines guest support with listing optimization and light revenue management—perfect for someone tech-savvy, creative, detail-oriented, and passionate about the short-term rental space. PLEASE READ THE ENTIRE JOB POST BEFORE APPLYING Your Role You’ll be the glue between our listings and our guests, responsible for ensuring our properties are not only well-presented but also delivering a five-star experience from inquiry to check-out. Responsibilities Respond promptly to booking inquiries, guest messages, and platform questions Resolve listing or platform-related issues and support guest needs during their stay Collaborate with the operations team to ensure seamless guest communication and experiences Use internal systems and tools effectively to manage reservations and listing accuracy What You Bring Experience with short-term rental platforms (Airbnb,———-, Expedia, etc.) Exceptional written and verbal communication skills Strong organizational skills and keen attention to detail A tech-friendly mindset and the ability to quickly learn new tools Ability to juggle multiple priorities across platforms and guest needs Self-motivated with a team-first attitude Comfortable taking on both guest-facing and backend responsibilities Nice-to-Haves Experience with dynamic pricing tools like PriceLabs Familiarity with property management systems (e.g., Beds24) Why Join RivetStays? Flexible remote or hybrid work environment Competitive compensation with performance-based bonuses Room to grow in a scaling, innovation-focused company Supportive team culture that values initiative and ownership A chance to shape the future of short-term rental guest experiences How to Apply Please send the following to———- with the subject line: Customer Service Representative Application – [Your Name] Your resume A short cover letter A 2-3 minute video (screen recording or selfie) where you: Share your experience with short-term rental platforms and tools like PriceLabs or Beds24. Outline your 30-day action plan if hired #J-18808-Ljbffr



  • Toronto, Canada TD Place Full time

    The Guest Services Representative will work games and events at TD Place and Lansdowne to ensure each and every fan and guest has an exceptional experience!What you’ll do:Opportunities to work as a Guest Services Representative include: Usher, Gate Usher, Merchandise, Information Booth Attendant, AODA Team, Kid’s Zone Team, Elevator Attendant, Dispatch,...


  • Toronto, Ontario, Canada SoHo Hotel Toronto Full time

    ABOUT THE SOHOThe luxury of space is central to the promise of an unrivaled experience at SoHo Hotel Toronto.The SoHo Hotel Toronto, a member of Preferred Hotels and Resorts, is the most sought-after luxury hotel in the City of Toronto. We achieve this by offering our guests an unprecedented hotel experience in a unique and stylish environment.We pride...


  • Toronto, Canada Cloverdale Mall Full time

    **Guest Services Representative**: **Role Description** The Guest Services Representative will act as the “brand ambassador” for Cloverdale Mall, enthusiastically promoting the Centre, its stores, programs, and services. **Responsibilities** - Maintain a thorough knowledge of the Centre’s services, stores and locations, merchandise, and upcoming...


  • Toronto, Canada Allied Full time

    Allied is looking for a part-time **Guest Services Representative** to join our team at The Well in Toronto. As a Guest Services Representative for The Rink, you will serve as our primary contact throughout the skating season. We’re thrilled to reopen The Rink at The Well and invite guests to enjoy a family-friendly holiday activity. In this role, you...


  • Toronto, Canada SoHo Hotel Toronto Full time

    Guest Services Representative (Full-Time) Apply now for the Guest Services Representative (Full-Time) role at SoHo Hotel Toronto. About the Hotel SoHo Hotel Toronto is a luxury boutique hotel and residences in downtown Toronto. We offer some of the largest, most spacious rooms and suites, with marble bathrooms, heated floors, and 80 sq. ft. dressing...


  • Toronto, Canada SoHo Hotel Toronto Full time

    **ABOUT THE SOHO** The luxury of space is central to the promise of an unrivaled experience at SoHo Hotel Toronto. The SoHo Hotel Toronto, a member of Preferred Hotels and Resorts, is the most sought-after luxury hotel in the City of Toronto. We achieve this by offering our guests an unprecedented hotel experience in a unique and stylish environment. We...


  • Toronto, Canada Holiday Inn Toronto International Airport Full time

    Holiday Inn Toronto International Airport_ is looking for someone with strong guest service skills and hotel front desk experience to join our team as a _Guest Services Representative_! - **This is a Full-Time position** **Compensation: Up to **$21.74 per hour **Benefits** - Health & Dental Benefits - Deferred Profit-Sharing Plan - RRSP - Onsite Gym/Pool -...


  • Toronto, Canada Holiday Inn Toronto International Airport Full time

    Holiday Inn Toronto International Airport_ is looking for someone with strong guest service skills and hotel front desk experience to join our team as a - _Guest Services Representative_! **This is a full-time position**. Shifts will be 3pm to 11:30pm or 4pm to 12:30am. Must be available to work 5 shifts per week on a rotating schedule depending on business...


  • Toronto, Canada Kaizen Lab Inc. Full time

    ABOUT THE SOHO The luxury of space is central to the promise of an unrivaled experience at SoHo Hotel Toronto. The SoHo Hotel Toronto, a member of Preferred Hotels and Resorts, is the most sought‑after luxury hotel in the City of Toronto. We achieve this by offering our guests an unprecedented hotel experience in a unique and stylish environment. We pride...


  • Toronto, Canada Linny's Full time

    **Who We Are** BIG HUG Hospitality, the team behind MIMI Chinese and Sunnys Chinese, is proud open their newest restaurant, Linny’s. Located on the Ossington strip, Linny’s combines the elegance of a mid-century steakhouse with the comfort of an old-world deli. Offering a nostalgic and sophisticated atmosphere, the restaurant’s decor and ambiance are...