Krys Walsh-Allen SDE II VPPR, Customer Experience

1 month ago

Old Toronto, Canada Amazon Full time

The Amazon Customer Service (CS) organization is at the forefront of customer experience – seeking to delight our customers in every interaction they have, whether through self-serve technology and tools (e.g., chatbots), or by interacting directly with our associates. Customer Service works to offer effective, empathetic, and efficient issue resolution when our customers need us, and are also champions of driving defects out of customer experiences across the entire company, relentlessly advocating on behalf of customers and keeping them at the heart of everything we do.


We are looking for Software Development Engineers who are results-oriented, data driven, innovative and passionate at creating new comprehensive customer engagement services/solutions. You’ll work on cool technologies such as GraphQL, Java, Spring and AWS to build the world’s most innovative customer experience solutions.


As a Software Development Engineer on this team, you will collaborate with other experienced and senior software engineers to drive improvements to our technology, design and develop new customer facing products and interfaces, and build and track metrics to ensure high quality results. Your solutions will provide the ultimate customer service experience needed to anticipate and resolve customer's questions using our CRM. You should be somebody who enjoys working on complex system software, is customer-centric, and feels strongly about building a software system that can be operated at global scale. At Amazon, we are known for our customer obsession. We need your ideas and your ability to take initiative, innovate, and produce results as we continuously improve the customer experience.


We use Scrum, test-driven development, and continuous deployment to deliver projects based on realistic timelines and resource constraints.


We are seeking experienced Software Engineers excited by this opportunity.


If this sounds interesting, we’d love to hear from you.


Key job responsibilities
  1. You will build new software services and tools from scratch and improve existing systems
  2. You will create simple solutions for complex business and operational problems
  3. You will design and implement scalable solutions and solve complex problems
  4. You will learn how to build robust solutions that operate at Amazon scale
  5. You will have the opportunity to design systems, take mission critical decisions on how we design production systems, what technology to use and how to solve problems
  6. You will get opportunity to work with senior technical leaders to review and improve your designs and solutions

About the team

The Contact Handling Experience (CHEX) team develops products to support Amazon’s CSAs to deliver Earth's most customer-centric customer service. Working backwards from CSAs as the customers served by these products, the team builds effortless solutions to handle and resolve customer contacts while providing insights to delight customers with each interaction.


BASIC QUALIFICATIONS
  • 3+ years of non-internship professional software development experience
  • 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
  • Experience programming with at least one software programming language

PREFERRED QUALIFICATIONS
  • 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
  • Bachelor's degree in computer science or equivalent

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. If you would like to request an accommodation, please notify your Recruiter.

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