Restaurant Operations Manager II

2 weeks ago


Old Toronto, Canada Dufry Full time
About the Job

We are seeking an experienced Restaurant Operations Manager II to join our team at Dufry. The ideal candidate will have a proven track record of managing complex restaurant operations and driving business growth.

Job Summary

The Restaurant Operations Manager II is responsible for managing the day-to-day operations of a high-volume restaurant, ensuring exceptional customer service, and meeting or exceeding sales targets.

Key Responsibilities
  1. Team Management
  • Supervise and develop a team of restaurant staff to deliver exceptional customer service and meet sales targets.
  • Mentor and coach staff to improve performance and address any issues.
Operations
  • Manage inventory, labor costs, and expenses to optimize profitability.
  • Develop and implement operational procedures to improve efficiency and reduce waste.
Sales and Revenue Growth
  • Develop and execute strategies to drive sales growth and increase revenue.
  • Monitor and analyze sales data to identify trends and areas for improvement.
Customer Service
  • Ensure that customers receive exceptional service and experience in the restaurant.
  • Address customer complaints and concerns in a professional and timely manner.
Food Safety and Quality
  • Ensure that food safety and quality standards are met at all times.
  • Conduct regular audits to ensure compliance with food safety and quality protocols.
Marketing and Promotions
  • Develop and implement marketing and promotion strategies to attract new customers and retain existing ones.
  • Monitor and analyze marketing data to identify trends and areas for improvement.
Requirements
  • Bachelor's degree in Hospitality, Business Administration, or related field.
  • Minimum 5 years of experience in restaurant management, preferably in a fast-paced environment.
  • Proven track record of driving sales growth and increasing revenue.
  • Excellent leadership and communication skills.
  • Ability to work in a fast-paced environment and adapt to changing situations.
Estimated Salary Range

$89,209 - $133,813 per year, depending on experience and qualifications.



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