Senior Software Development Engineer II

3 weeks ago


Old Toronto, Canada Amazon Full time
About the Role

As a Senior Software Development Engineer II, you will be part of our Customer Experience team at Amazon, where we strive to delight customers through self-serve technology and direct associate interaction.

We are looking for results-driven, innovative software development professionals who can create new comprehensive customer engagement services/solutions using GraphQL, Java, Spring, and AWS.

Your key responsibilities will include building new software services, creating simple solutions for complex problems, designing scalable solutions, and learning to build robust solutions for Amazon scale.

The Contact Handling Experience team develops products to support CSAs, building effortless solutions to handle and resolve customer contacts while providing insights to delight customers.

What You Will Do
  • Collaborate with senior software engineers to drive improvements, design and develop new customer-facing products, and build metrics for high-quality results.
  • Work on complex system software, prioritize customer-centricity, and build scalable solutions for global operation.
  • Develop products that provide effortless solutions to handle and resolve customer contacts.

We use Scrum, test-driven development, and continuous deployment to deliver projects based on realistic timelines and resource constraints.

Requirements
  • BASIC QUALIFICATIONS: 3+ years of non-internship professional software development experience, 2+ years of design or architecture experience, and experience programming with at least one software programming language.
  • PREFERRED QUALIFICATIONS: 3+ years of full software development life cycle experience, Bachelor's degree in computer science or equivalent, and commitment to diversity and inclusion.

We estimate an annual salary of $150,000-$200,000, depending on your location and qualifications. This is a great opportunity to work on challenging projects, grow your skills, and contribute to the success of our team.


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