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CCC280 HR Service Center Support

1 month ago

Longueuil, Canada Belcan Corporation Full time

Job Number:  348503

Category:  HR General

Description:  Titre du poste : Support du centre de services RH
Contrat : 12 mois - Hybride
Lieu : Longueuil, QC
Indicatif régional : 514, 438 et 450
Code postal : J4G
Date de début : Dès que possible
Mots clés : #servicecenter #serviceclient #RHemploi

#nousembauchons Belcan Canada Inc. est a la recherche de soutien au centre de service RH pour se joindre a l'equipe de notre client a Longueuil. Hybridel a la suite de la formation.
Le candidat ideal pour l'assistance au centre de services RH sera axe sur le client, proactif pour rejoindre notre equipe nouvellement formee, en pleine croissance qui a la capacite de servir en tant que specialiste des ressources humaines au sein du Global People Services Center

**Contrat d'1 an an avec possibilite de renouvellement**

Les taches:

* Fournir un service client de qualite superieure, une resolution precise et rapide du premier contact par telephone, e-mail et gestion des cas
* Servir d'employe et de defenseur des clients specialise dans la creation d'une culture axee sur un service client exceptionnel ou des actions individualisees sont prises pour promouvoir et soutenir tous les interets des clients
* Utiliser plusieurs systemes en ligne pour repondre aux questions, resoudre les problemes, repondre aux demandes et aider a resoudre les besoins
* Comprendre les politiques et procedures simples de l'entreprise et de l'unite commerciale, en ayant la capacite de les transmettre de maniere simplifiee
* Identifier activement et soumettre des recommandations d'amelioration des processus
* Veiller au respect de toutes les politiques et procedures de l'entreprise
* Projets speciaux et toutes autres taches assignees par le gestionnaire

Competences et Experience requises :
* Excellentes competences en communication, en français et en anglais (Bilingue)
* Experience avec la politique RH ou d'autres domaines d'expertise au sein des RH est un atout
* Service client minimum 1 an
* Excellentes competences en resolution de problemes et solides competences en service a la clientele
* Capacite a travailler sous peu de supervision et dans un environnement d'equipe
* Une grande attention aux détails et des compétences organisationnelles pour documenter les problemes et les solutions
* Capacite a faire preuve de prevoyance, de discernement, de perspicacite et a utiliser un bon jugement, en particulier pour les escalades et les resolutions de cas
** Capacité a travailler avec des documents hautement sensibles et confidentiels et posseder un bon jugement commercial et une bonne éehique

Education et Certifications :
Baccalaureat (ou experience equivalente) avec plus de 3 ans d'experience pertinente ou diplome en RH

Mots clés :#SAP;#ServiceNow;#RH

#Wearehiring Belcan this is a hybrid position after training.

As an ideal HR Service Center Support Candidate you will be customer focused, pro-active,
to join our newly formed and growing team who have the ability to serve as an HR Specialist within the Global People Services Center

**1 year contract with possibility of renewal**

As an ideal candidate for the HR Service center Support you will:

* Provide superior customer service, accurate and timely first contact resolution via phone, email, and Case Management
* Serve as an employee and customer advocate who specializes in creating a culture focused on exceptional customer service, where individualized actions are taken to promote and support all client interests
* Utilize multiple online systems, to answer questions, troubleshoot issues, complete requests and help resolve needs
* Understand simple company and business unit policies and procedures, having the ability to convey them in a simplified manner
* Actively identify and submit process improvement recommendations
* Ensure adherence to all company policies and procedures
* Special Projects and any other duties assigned by the manager

Skills and Experience

* Excellent communication skills, in French and in English
* Experience with HR policy or other areas of expertise within HR is an asset
* Minimum 1 year customer service
* Excellent problem solving skills and strong customer service skills
* Ability to work under little supervision and in a team environment
* Strong attention to detail and organizational skills for documenting issues and solutions
* Ability to have foresight, discernment, insight and utilize good judgment skills, specifically for escalations and case resolutions
** Ability to work with highly sensitive and confidential material and possess good business judgment and ethics

Education and Certifications
Bachelor's Degree (or equivalent experience) with 3+ years of relevant experience or Degree in HR

Key words:#SAP;#ServiceNow;#HumanResources

CCC280 ...



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