Manager, Client Programs and Business Development

Manager, Client Programs and Business DevelopmentCharles River Associates is a leading global consulting firm that provides economic, financial, and business management expertise to major law firms, corporations and governments around the world.The Marketing team comprises 12 professionals dedicated to the full spectrum of internal and external marketing and business development efforts to drive growth and success.The Client Programs Manager will drive revenue growth through coordinated client relationship management and cross-practice business development. This role will create and execute unified client engagement frameworks that maximize CRA's intellectual capital across all practice areas.Key ResponsibilitiesDesign and implement unified client relationship management frameworks for both law firm and corporate client segmentsCreate standardized processes that enable consistent, high-quality client engagement across all practice areas and geographic regionsEstablish best practices for client program delivery that can be scaled across the firm's diverse expertise areasDevelop client engagement models that showcase CRA's integrated capabilities and thought leadershipCross-Practice Business DevelopmentConduct comprehensive whitespace analysis to identify untapped opportunities within existing client relationshipsCoordinate strategic introductions between consultants and clients to expand practice area engagementLeverage thought leadership content strategically to open new conversations and demonstrate additional capabilitiesFacilitate cross-practice collaboration to present unified, comprehensive solutions to complex client challengesRevenue Growth Through Analytics and CoordinationUtilize client dashboards and analytics to identify high-potential opportunities for practice area expansionTransform data insights into actionable business development strategies executed with consultant teamsTrack and measure client program effectiveness, ensuring initiatives drive measurable revenue impactCreate reporting frameworks that demonstrate ROI of coordinated client engagement effortsProgram Management and Consultant EnablementDesign and manage client programs that position consultants for maximum success in business developmentWork behind the scenes to coordinate consultant activities, ensuring seamless client experiencesProvide consultants with market intelligence, client insights, and strategic frameworks to enhance their client interactionsEstablish feedback loops that continuously improve client program effectiveness and consultant engagementRequired Qualifications5-8 years of experience in business development, client relationship management, or program management, preferably within professional servicesProven track record of identifying and converting business opportunities through strategic relationship buildingStrong analytical skills with experience using CRM systems and business intelligence toolsExcellent project management and coordination abilities with demonstrated success managing complex, multi-stakeholder initiativesUnderstanding of professional services business models and client buying behaviorsPreferred QualificationsExperience in consulting, economic advisory, or related professional services environmentsBackground in cross-functional team leadership and practice area coordinationFamiliarity with whitespace analysis and business development methodologiesKnowledge of thought leadership marketing and content strategy applicationWhat We OfferCRA’s robust skills development programs, including a commitment to offering training annually through formal and informal programsA comprehensive total rewards program including a superior benefits package, wellness programming to support physical, mental, emotional and financial well-beingEqual Employment OpportunityCharles River Associates is an equal opportunity employer (EOE). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, status as a protected veteran, or any other protected characteristic under applicable law. #J-18808-Ljbffr