Senior Director, Asset Management

6 days ago

Old Toronto, Canada Royal Bank of Canada Full time
p>Job Summary

The position supports the RBC CDN based business through CRE’s three core portfolio management objectives of (1) Enabling the Business, (2) Minimizing Costs, and (3) Mitigating Risks across the CDN Portfolio.

It is responsible for integrated service delivery for all CRE services, including strategic planning, transactions, capital projects, facilities management, and operations, in the region consistent with the CRE global operating model. The Senior Manager, Portfolio Canada Office will serve as a single point of contact and trusted business partner for all business platforms and functions residing within the region, ensuring the alignment of the real estate portfolio and services with the CRE global operating model and line of business strategies.

Drive plans to proactively address those needs, consistently improving the quality of service delivery.Act as the principal point of liaison in the event of executive escalations.Derive maximum productivity from the Service Partner collaboration with the outsourced FM providers.Maintain strong working relationships with strategic RBC Landlords supporting the Office portfolio.Identify and implement ongoing initiatives which enhance and optimize the utilization of real estate within the region and lead negotiations with key stakeholders (suppliers, internal resources, and clients) to achieve project/program objectives.Oversee and be accountable for the delivery of all RBC capital and operational projects in the region, including integration of design standards consistent with the global operating model and in collaboration with global CRE COEs.Establish and monitor quantitative standards of performance, and provide timely project, program executive summaries, as well as appropriate internal management reporting, metrics, and key information.Leverage the Service Partner and other industry contacts and relationships to bring best-in-class, up-to-date Facility Management solutions which address the emerging needs of RBC’s business regionally.Establish and oversee an effective asset management strategy which allows CRE to advise business lines on lifecycle planning.Participate in FM efforts related to crisis resolution, incident management, including role on Crisis Management Teams to minimize operational downtime due to facilities-related events.Oversee capital and operational budget forecasts and challenge, validate, and control new engagements against budget and policies.Provide governance oversight and reporting to ensure all areas of CRE comply with internal policies and programs and external regulatory and legislative obligations to reduce risk, provide safe environments for our employees and clients, and comply with appropriate laws.Minimum 5 - 7 years of real estate experience with a strong understanding of Facilities Operations & Project Management.Portfolio / Client Relationship Management experience.Strong cost control, client focus, responsiveness to business goals, and strategic business acumen.

Nice-to-have:

  1. Well established in building, developing, and leading teams of professionals.
  2. Proven knowledge of all aspects of facilities management processes.
  3. Experience in managing outsourced vendor relationships.

    We thrive on the challenge to be our best, thinking progressively to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual. A comprehensive Total Rewards Program including bonuses and flexible benefits. Work in an agile, collaborative, progressive, and high-performing team. The opportunity to interface with executives from many different parts of the organization.

    Job Skills: Budgeting, Client Counseling, Quality Orientation, Resource Coordination, Supplier Evaluations, Vendor Management.

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