Director of Quality Assurance and Regulatory Affairs

2 months ago


Richmond, Canada Nature's Path Full time
h3>Regulatory Consumer Affairs Manager (hybrid in Richmond)

Job Category: Quality Assurance

Requisition Number: REGUL002078

  • Posted: August 23, 2024
  • Full-Time
Locations

Nature's Path Foods
9100 Van Horne Way
Richmond, BC V6X1W3, CAN

In a nutshell this role is: Customer/Consumer Complaints response and trending 20%, Certification compliance 30%, Label compliance 30%, Legal compliance 10%, Supporting other departments initiatives (audits) 10%

Key responsibilities:

  • Serve as the subject matter expert (SME) regarding regulatory compliance, labeling and nutritional statement matters.
  • Act as an advocate for customer regulatory issues regarding label compliance.
  • Identify, manage, and implement process improvements as it relates to the management of regulatory information.
  • Primary liaison for marketing and suppliers regarding product naming, claims and overall package label integrity.
  • Maintain up to date knowledge on FDA and CFIA regulations and policies and helps the business prepare for changes in regulations.
  • Communicate the relevant updates to internal stakeholders regarding food labeling regulations.
  • Assure full Regulatory Compliance.
  • Provide cross-functional oversight & hands-on technical support from a regulatory standpoint to ensure NP's procedures, policies, training and document control systems are compliant and up-to-date in accordance with domestic & global organic regulatory requirements.
  • Act as department lead with all third-party certifying bodies & control bodies to ensure NP maintains current & unimpeded certification status under multiple regulatory standards including organic, food safety, etc.
  • Assist in ensuring timely turnaround and accurate responses to all governmental agency and customer inquiries regarding regulatory (including organic), food safety and quality. Write and/or review responses to regulatory inquiries and requests. li>
  • Engage with external regulatory authorities, trade associations and other health professional organizations with compliance issues impacting the Company or Industry at large.
  • Ensure corporate policies and procedures are up-to-date.
  • Handle escalated customer issues and complaints, investigation and resolving them in a timely manner to achieve customer satisfaction.
  • Collect data and prepare reports on customer complaints and inquiry.
  • Monthly trending analysis to aid plant in complaint reduction.

Education:

  • University education or equivalent in food science or nutrition and/or chemistry

Experience:

  • Minimum 5 years of experience in the food industry, specifically regulatory, labeling and claims
  • Experience in managing regulatory team and consumer services team
  • Thorough knowledge and understanding of the US and Canadian Food & Drugs Act and Regulations and other consumer packaging regulations

This role is a hybrid opportunity based out of our Richmond BC office.



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