Seasonal Customer Experience Representative

Seasonal Customer Experience RepresentativeIndigo is seeking a Seasonal Customer Experience Representative to join our team. Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 150 stores across Canada.Company Description: Store Location: Indigo Brant. 5AM availability required. We offer a variety of exciting opportunities for people who share our passions and want to be part of a dynamic and enriching culture.Who We Are: We love books and all things beautiful. We are Canada’s Cultural Department Store. Books are our heart and our soul and Great Books are JUST the Beginning…We love books and all things beautifulWe are Canada’s Cultural Department StoreBooks are our heart and our soul and Great Books are JUST the Beginning…We Play By The Following Rules: We exist to add joy to our customers’ lives each and every time they interact with us and our products. Our job is to create joyful moments for our customers.We exist to add joy to our customers’ lives each and every time they interact with us and our productsOur job is to create joyful moments for our customersWe treat each other the way we’d treat a valued friendWe inspire each other to do our best workWe seek to ignite creativity and innovation every dayWe give back to the communities in which we operateJob Description: You’ll help to cultivate an environment that promotes authentic employee and customer experiences and are guided by our culture and mission of adding joy. You role model the Indigo Beliefs by being authentic, seeking inspiration and knowing your audience, and you influence your customers through the stories you tell; connecting them to our brand.What You’ll Do: Support the daily operations of the store, before the store opens (5AM availability required). Conduct inventory cycle counts, replenish stock, manage product returns, shelve products, and receive and process incoming store merchandise.Support the daily operations of the store, before the store opens (5AM availability required)Conduct inventory cycle counts, replenish stock, manage product returns, shelve products, and receive and process incoming store merchandiseUse merchandising standards to create a visually appealing, stimulating storeCreate a warm and welcoming environment in our storesAdd joy to our customers' livesLeverage our product to tell storiesEngage and connect with our customers on the floorCurate specific product collections for each customer you meetRole model Indigo’s High Performance CharacteristicsSeek information regarding new products, promotions and programsContribute to an environment where everyone knows their health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other and our customersTake accountability to respond to customer feedback in a timely mannerHold self and others accountableOwn self-development and provide continuous feedback to colleagues and Leadership TeamShare ideas with Leadership Team on how to improve the employee and customer experienceQualifications: Experience in specialty retail or a retail environment preferred but not required. Adaptability, flexibility and a willingness to learn new things and be exposed to all aspects of the store. Demonstrated commitment to creating an exceptional employee and customer experience.Experience in specialty retail or a retail environment preferred but not requiredAdaptability, flexibility and a willingness to learn new things and be exposed to all aspects of the storeDemonstrated commitment to creating an exceptional employee and customer experienceAbility to be mobile on the sales floor for extended periods of timeAbility to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniquesAvailability to work a flexible schedule, including evenings, weekends, holidays, overnights and early mornings (if required for the role)Bilingualism (French/English) is required for all positions in Québec; other languages an assetAdditional Information: At Indigo, we are committed to our communities, our customers, and each other; together we can make a positive impact. We know that fostering diversity and inclusion brings out your full potential and creates a joyful and welcoming environment for everyone. We are driven to be an equitable employer, which highly values your diverse backgrounds, experiences, and perspectives. We welcome all applicants and encourage applications from individuals who identify as Black, Indigenous, a person of colour, LGBTQ2+ and people with disabilities. Accommodations are available upon request to individuals who self-identify as having a disability or special need.Indigo is an equal opportunities employer and welcomes applications from diverse candidates. We are committed to providing a workplace that is inclusive and respectful of all employees. #J-18808-Ljbffr