Full Time Service Coordinator I

4 days ago


West Vancouver, Canada District of West Vancouver Full time
h3>LIBRARY SERVICES COORDINATOR – CUSTOMER & COMMUNITY EXPERIENCE

(Replacement Temporary Full-Time – Approximately 12 months)

Located on the traditional, ancestral and unceded lands of the Musqueam, Squamish, and Tsleil-Waututh Nations, West Vancouver is a vibrant community on the North Shore and home to parks, beaches, and to sports, recreation and arts amenities. We are seeking employees with a passion for public service who share our commitment to creating a complete, inclusive and livable community. Our dedicated library staff deliver award-winning services delivering programs, partnerships, and amenities that enhance the well-being of our community.

The West Vancouver Memorial Library is currently seeking a creative, energetic, organized individual to take on a Replacement Temporary Full-Time Library Services Coordinator with the Customer & Community Experience department for approximately 12 months. Reporting to the Head of Customer & Community Experience, the successful candidate will be responsible for:

  • Planning, organizing, directing, and evaluating service delivery specific to the Library’s Customer and Community Experience and Collections Portfolio which includes Accessible Services and shared responsibility for the Help Desk;
  • Participating in departmental planning and the formulation of departmental policies and procedures;
  • Overseeing and providing direct public service such as community conversations and collaborations, programming, customer assistance;
  • Supervising and scheduling the work of librarian and clerical staff, as well as volunteers;
  • Interviewing and hiring new staff and volunteers, providing training and development, and conducting performance appraisals;
  • Evaluating the effectiveness of and outcomes from service delivery;
  • Resolving problems concerning patrons, staff, departmental operations, services, and facilities;

    Position Status: Union (WVMEA) – Replacement Temporary Full-Time

    Hours of Work: 37.79 per hour plus 14% in lieu of benefits (This position has a pay structure with five steps which increase annually.)

    Closing Date: 11:59 p.m. on Sunday, December 8, 2024

    To Apply: Please visit the District of West Vancouver’s Career Centre at westvancouver.



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