CCS (Customer Care Service) SAP Consultant

4 days ago

Burnaby, British Columbia, Canada Raise Full time
CCS (Customer Care Service) SAP Consultant

We at Raise are hiring a CCS (Customer Care Service) SAP Consultant for one of our top clients, one of the largest electrical energy suppliers in Canada. After establishing themselves as an industry leader, they're now expanding their team to meet rising demand.

We're hiring right now; if you're interested, apply below for your chance to join a great place to work.

Description

The CCS (Customer Care Service) SAP Consultant provides solution leadership on SAP projects/initiatives to improve/expand SAP footprint, and performs operational activities including sustainment, maintenance, administration and training in specific areas of expertise of SAP functional modules and add-ons to contribute in achieving organizational objectives.

Role Accountabilities
  • Perform and lead sustainment/operational routine activities, serving as configuration/technical expert of SAP functional modules with a deep understanding of integration within SAP and other systems; troubleshoot development and production problems across multiple environments and operating platforms; review solutions and provide quality assurance within his/her area of expertise; contribute to SAP project and work program delivery as needed.
  • Manage business and system requirements gathering using various techniques such as documentation analysis, facilitating workshop, proof of concept, etc.; assess the suitability of SAP solutions to address the requirements by ensuring that the solutions are properly integrated with existing processes and technology; provide professional recommendations/options for implementing required system changes and other system improvements to ensure the solutions and enhancements meet business requirements.
  • Configure SAP solution, understand relevant integration points within SAP ERP, other SAP components, and other systems that interface to SAP; design, review/QA, and support custom enhancement objects such as Reports, Interfaces, Conversion programs/tools, Forms, Workflow, User interfaces, and Security Roles; perform data query and analysis to support business as needed.
  • Continuously improve quality of IT services by monitoring production environment, restoring production incidents timely, resolving production & non-production problems, implementing measures that reduce incidents and problems, providing appropriate and timely stakeholder communication and updates, supporting training activities, and adhering to IT management processes and policy.
  • Be a steward in ensuring accuracy of solution documentation; perform relevant activities in delivering SAP solutions including authoring functional specifications, documenting configuration & designs, preparing & executing test scripts, supporting user training, and performing other relevant activities required according to standards and industry leading practices.
  • Take initiative to collaborate with other enterprise application team members, business, delivery vendors, and representatives from other projects to ensure that high quality work delivered according to standards.
  • Provide ongoing professional guidance, advice, assistance, and expertise on SAP solutions to users/customers, project and sustainment teams, and leads with major and complex system operations to continuously build SAP capability.
  • Take ownership of all assigned activities and deliver them efficiently within budgeted amount of time and provide timely status updates.
Qualifications
  • 5+ years of SAP experience including functional consultant role experience in:
    • At least three (3) full cycles of SAP Implementation Projects, or
    • One (1) full life cycle of SAP IS-U CIC0 Implementation Project and
    • Three (3) years of SAP maintenance/upgrade/production support.
  • Experience implementing C/X HANA
  • Experience with ASAP and Activate implementation methodologies
  • SAP relevant certificate or bachelor's degree in Accounting, Computer Science, Information Technology, Commerce, or Business Administration
  • Expertise in the specific SAP area of responsibility required for the role
  • SAP configuration skills including all relevant integration points within SAP solutions not limited to SAP ERP, and other systems
  • Expert skills in designing custom reports, interfaces, conversion, enhancement, forms, workflow, and user interface
  • Leadership skills in coordinating design and implementation activities with multiple stakeholders
  • Implementation and support methodology for IT services
  • Excellent Hydro/Utility business acumen and process design skills
  • Excellent presentation and facilitation skills
  • Excellent communication skills for professional environment, written and spoken
Nice To Have
  • JIRA, Agile experience
  • Knowledge of SAP utility industry and SAP cloud solutions

Raise is an established hiring firm with over 60 years of experience. We strive to build teams that reflect the diversity of the communities we work in and encourage applications from traditionally underrepresented groups. We value diversity and inclusion and encourage all qualified people to apply.

Raise will never ask you for personal or banking information during the application process. If you are ever unsure about the legitimacy of this or another job posting by Raise (or have any other questions), please contact us at +1 800-567-9675 or hello@raiserecruiting.com.

#J-18808-Ljbffr

  • CCS SAP Service Solution Architect

    4 days ago

    Burnaby, British Columbia, Canada Raise Full time

    Job DescriptionWe are seeking a highly skilled CCS (Customer Care Service) SAP Consultant to provide solution leadership on SAP projects/initiatives, improve/expand SAP footprint, and perform operational activities including sustainment, maintenance, administration, and training in specific areas of expertise of SAP functional modules and add-ons.Key...

  • Customer Care Service SAP Professional

    4 days ago

    Burnaby, British Columbia, Canada Raise Full time

    Required Skills and QualificationsTo be successful in this role, you will need:5+ years of SAP experience including functional consultant role experience in at least three full cycles of SAP Implementation Projects or one full life cycle of SAP IS-U CIC0 Implementation Project and three years of SAP maintenance/upgrade/production support;Experience...

  • Home Care Sales Consultant

    6 days ago

    Burnaby, British Columbia, Canada Just Like Family Home Care Full time

    Company OverviewAt Just Like Family Home Care, we are transforming the home care industry in Canada. Our mission is to provide unparalleled support, choice, and peace of mind to our clients and their families.We believe that everyone deserves to live life on their own terms, and we're committed to making that a reality. Join us in our vision to revolutionize...

  • Customer Service Representative

    4 weeks ago

    Burnaby, British Columbia, Canada Cansel Full time

    About Us: We are a dynamic and innovative company dedicated to enhancing our customers' experiences and driving sales growth. We are looking for a motivated and proactive individual to join our team as a Customer Service Representative. This role is perfect for someone who enjoys interacting with customers, has a knack for sales, and excels in administrative...

  • Customer Service Representative

    2 weeks ago

    Burnaby, British Columbia, Canada Cansel Full time

    About Us: We are a dynamic and innovative company dedicated to enhancing our customers' experiences and driving sales growth. We are looking for a motivated and proactive individual to join our team as a Customer Service Representative. This role is perfect for someone who enjoys interacting with customers, has a knack for sales, and excels in...

  • Customer Service Representative

    1 week ago

    Burnaby, British Columbia, Canada Cansel Full time

    About Us: We are a dynamic and innovative company dedicated to enhancing our customers' experiences and driving sales growth. We are looking for a motivated and proactive individual to join our team as a Customer Service Representative. This role is perfect for someone who enjoys interacting with customers, has a knack for sales, and excels in...

  • Customer Service Representative

    3 days ago

    Burnaby, British Columbia, Canada Empire Life Full time

    Empire Life Job Description**Company Overview:**We are a dynamic and growing company that prides itself on providing exceptional service to our customers. Our team is committed to creating a positive and inclusive work environment where everyone feels valued and supported.**Job Summary:**We are seeking a highly skilled Customer Service Representative to join...

  • Sales Consultant

    4 days ago

    Burnaby, British Columbia, Canada Moonshot Marketing Full time

    Welcome toMoonshot Marketing, where mutual opportunity meets a sharp, dynamic team As a leading marketing company, we pride ourselves on creating an environment where collaboration thrives, and every team member has the chance to shineIn the dynamic landscape of modern business, the role of our dedicatedCustomer Service and Salesteam is paramount. This team...

  • Maintenance Worker, Construction Customer Care

    5 days ago

    Burnaby, British Columbia, Canada Amacon Full time

    Job Description Job Description Salary: $55-65KAbout UsDriven by a passion for detail and a tradition of excellence in design and architecture, Amacon is recognized as one of Canadas most influential real estate development and construction firms. With five decades of development and construction expertise, a precise level of design and craftsmanship is...

  • Medical Consultant

    1 day ago

    Burnaby, British Columbia, Canada Fraser Health Full time

    About the Role:We are seeking a highly skilled and experienced Medical Consultant to join our team as an Infectious Disease Specialist.Key Responsibilities:Providing consultative inpatient and Home IV/OPAT careCollaborating with hospitalists, internal medicine specialists, and other specialtiesWorking in collaboration with the regional infectious diseases...

  • Eyecare Consultant Leader

    3 days ago

    Burnaby, British Columbia, Canada Specsavers Full time

    In this leadership role, you will oversee store operations and direct a team of Eyecare Consultants to deliver an exceptional customer experience at Specsavers.Main ResponsibilitiesDirectly supervise store employees and provide guidance on performance improvementTrain employees to provide world-class customer service and adhere to Specsavers standardsOversee...

  • Digital Consultant

    2 days ago

    Burnaby, British Columbia, Canada Carollo Engineers Full time

    Carollo Engineers is an internationally recognized environmental engineering firm that specializes in the planning, design, and construction of water and wastewater facilities. We are seeking a Digital Consultant to help support our vision of becoming the best water consulting firm.At Carollo you'll make an impact at an organization that does meaningful...

  • Enterprise Drone Consultant

    1 week ago

    Burnaby, British Columbia, Canada Toronto Film School Full time

    About CandroneCandrone is a North America's largest and fastest-growing robotics consultancy specializing in UAV solutions for enterprise drone sales, consulting, rentals, and training. Our team is passionate about cutting-edge technology and is looking for a skilled Business Development Executive to join us on this exciting journey.We value unique...

  • Pharmaceutical Expert Consultant

    4 days ago

    Burnaby, British Columbia, Canada Fraser Health Full time

    About the Position">The Clinical Pharmacy Specialist will function as an expert practitioner, consultant, educator, and researcher in a designated specialty area. This role provides consultation services to internal and external health care professionals, applying advanced theory to assess, plan, implement, and evaluate pharmaceutical care delivery.Key...

  • Acute Care Social Services Specialist

    2 days ago

    Burnaby, British Columbia, Canada Fraser Health Full time

    About Fraser Health">At Fraser Health, we pride ourselves on being a leading healthcare provider, serving over 1.9 million people in Metro Vancouver and beyond. Our organization values respect, caring, and trust, fostering an inclusive environment that promotes diversity, equity, and cultural safety.">What We Offer">In addition to a competitive salary range...

  • Enterprise Drone Consultant

    4 days ago

    Burnaby, British Columbia, Canada Toronto Film School Full time

    About CandroneWe are North America's largest and fastest-growing robotics consultancy, specializing in UAV solutions for Enterprise drone sales, consulting, rentals, and training.Our dynamic team is passionate about cutting-edge technology, and we're looking for a Business Development Executive to join us. You'll work closely with customers to grow and...

  • Senior Beauty Consultant

    3 days ago

    Burnaby, British Columbia, Canada Chatters Limited Partnership Full time

    Job SummaryWe are looking for a dynamic and results-driven Senior Beauty Sales Consultant to join our team at Chatters Limited Partnership. As a senior consultant, you will play a critical role in driving sales, promoting beauty products, and delivering exceptional customer service.About the PositionDevelop and maintain a thorough understanding of beauty...

  • Funeral Service Professional

    3 days ago

    Burnaby, British Columbia, Canada Service Corporation International Full time

    Overview">The role of the Funeral Director/Embalmer at Forest Lawn Funeral Home involves celebrating lives, creating meaningful experiences for families, and providing expert care for those who have passed. This is a unique opportunity to join a dedicated team in Burnaby, BC, and make a difference in people's lives.">About the Job">This full-time position...

  • Field Sales Specialist

    6 days ago

    Burnaby, British Columbia, Canada Just Like Family Home Care Full time

    Sales OpportunityWe are seeking an organized and motivated Field Sales Representative to actively engage with potential clients and referral partners in the home care sector.This role requires a self-starter with prior sales experience, excellent communication skills, and the ability to effectively manage leads through face-to-face interactions.

  • Insurance Renewal Team Lead

    3 days ago

    Burnaby, British Columbia, Canada Waypoint Full time

    At Waypoint, we're looking for a seasoned professional to join our team as an Insurance Renewal Team Lead. This is a full-time position that offers the opportunity to excel in a fast-paced environment, leading a team of auto insurance professionals and driving growth through sales and customer service excellence.About the RoleThe ideal candidate will have a...