Customer Service Representative

4 days ago


Burnaby, British Columbia, Canada Empire Life Full time
Empire Life Job Description

**Company Overview:**
We are a dynamic and growing company that prides itself on providing exceptional service to our customers. Our team is committed to creating a positive and inclusive work environment where everyone feels valued and supported.

**Job Summary:**
We are seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for building and maintaining strong relationships with our customers, responding to their inquiries, and resolving any issues they may have.

**Key Responsibilities:**
- Build and maintain positive relationships with customers and colleagues
- Respond to customer inquiries via phone, email, and in-person
- Prioritize workload based on importance and time sensitivity
- Contact insurance carriers for exceptions or special handling
- Provide prompt, professional, and knowledgeable customer service
- Update and maintain systems (i.e., tasks, documents, diarizing)

**Requirements:**
- 2 years of customer service experience
- Knowledge of the insurance industry preferred
- Strong communication, customer service, and interpersonal skills
- Ability to work independently and prioritize multiple tasks
- Second language is an asset

**Benefits:**
For regular full-time positions, we offer a comprehensive total rewards package that includes:
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off

**About Us:**
We are proud to be an equal opportunity employer and welcome diversity in the workplace. We celebrate the differences that make us unique and strive to create an inclusive environment where everyone can thrive.

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