Sr. Technical Software Business Analyst

2 weeks ago

Markham, Canada Orbit Group Partners Full time
Technical Software Business Analyst

Job Status: Fulltime

Location: Markham, ON

Level: II

Orbit Group has developed a powerful enterprise software solution known as Compas™ created to elevate the human performance system of global contact centres, back-office, and retail industries. Compas™ provides the capability for each and every client's team member to realize their full performance potential, creating an opportunity to exceed best-in-class levels.

Job Description:

You are an experienced Technical Business Systems Analyst who has worked within a software product company (B2B highly preferred). You will also have experience within a startup organization where your skills have been used to design, organize, and implement documentation standards and templates. We are looking for a person who wants to join a dynamic environment focused on developing innovative product capability at the highest possible quality. You are passionate about delivering new software capability to our customers that will make them more successful in their jobs and elevate the market position of Orbit.

You have experience in both waterfall and Agile development methodologies and can work equally well in either mode depending on the needs of the company. Having come from a software product company, you will have experience working in a Microsoft tool stack environment. Detailed documentation is another area where you excel. You are responsible for all documentation specific to business, functional, technical, and testing requirements where you will then engage with both the client and our internal development and data teams. This position requires someone with a lot of passion and energy, great interpersonal skills, and superior command of the English language.

  • Meticulously develop detailed business requirements for our software platform to enable detailed technical design, thorough test case development, and best-in-class software development.
  • Work independently and lasso all software and business requirements throughout our product development cycle (Agile & Waterfall) for Core product evolution and custom requirements from our customer base.
  • Work effectively with internal UX, .NET MVC development teams, and clients to identify, document, and prioritize requirements.
  • Anticipate and communicate roadblocks, conflicts, and obstacles within design reviews and help resolve application and production issues being able to articulate in both technical and non-technical discussions.

Job Qualifications:

  • Bachelor’s Degree, with 6 – 8 years as a Business Systems Analyst with information systems experience in business process analysis, requirements and design, data modeling, detailed functional design, test planning, and UAT execution.
  • 6+ years’ experience writing detailed business requirements documentation and functional specifications to a software product development environment within a startup or smaller software firm.
  • Proven ability to coordinate a diverse set of business users to develop cohesive and streamlined requirements, documentation, and user acceptance criteria.
  • Must have led content and documentation for 10+ business application/product implementations (Upgrade or New).
  • Experienced in working with internal/external stakeholders and eliciting business requirements with strong writing and presentation skills.
  • Experience in Agile software development methods, practices, and tools.
  • System implementation and support experience from gathering and documenting complex business requirements through testing and production rollout.
  • Excellent change management leadership skills including communication, testing, training, and business system and process transformation.

Nice to Have:

  • Experience with BI reporting solutions, analytics, dashboards, and/or scorecards.
  • Experience with mobile app technologies (i.e. iOS, Android, data flow models, etc.).
  • Ability to query data and understand database objects.
  • Experience with Contact or Call Centre or Human Capital performance data and reporting.
  • Familiarity with SaaS web applications in .NET Microsoft stack and SQL Server environment.

Additional Info:
Education Required:

  • Degree in Business or Computer/Information Technology.

Please note: Since 20% travel could be required in this role, all applying candidates must hold a valid Canadian Passport.

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