Software Support Co-op/Intern
1 month ago
Position: Software Support Co-op/Intern
Number of Position(s): 1
Duration: 4 Months
Date: April 28th - Aug 29th 2025 (Summer Term)
Location: Hybrid
EDUCATIONAL RECOMMENDATIONS
Currently a candidate for a Master's, Bachelor’s degree, or Diploma in Computer Science, Computer Engineering, Software Engineering, or a related field with an accredited school in Canada.
Qualifications- Foundation on Linux console environment. This is a must. You are familiar with the basic Linux concepts and can execute commands in a console to complete a task.
- Strong programming skills. You should be well versed in at least one of Java, Python, Perl, or shell scripting. Being familiar with either XML, Ansible, or JavaScript is an asset.
- Strong problem-solving and troubleshooting skills. You should be able to troubleshoot set-ups and environments. You should come up with ideas for actions that could be taken to diagnose or fix problems when performing an installation or using a system.
It would be nice if you also had:
- Ability and desire to learn on the job, ability to work independently, and strong communication skills. Our team is involved with pretty much anything related to our best-selling NSP, so we are constantly learning, working on multiple projects at a time, and collaborating with other R&D teams.
- A basic understanding of databases, virtualization, networking, and version control are assets that will help you succeed faster at the job.
As a part of our team, you will:
- Be exposed to the problems our customers face when using the NSP software in real large-scale deployments, and to the true-to-life usage of the entire NSP portfolio, involving numerous product areas and functionalities, while collaborating with other R&D teams and Product Line Managers.
- Troubleshoot and investigate product defects found by customers or during test scenarios and implement fixes.
- Use the exposure to customer use cases to drive and implement product improvements in NSP.
- Design testing strategies and implement test cases, either by simulating various management activities and network scenarios, setting up labs to replicate customer scenarios, or developing automated testing.
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