Product Support Coordinator

3 weeks ago

Timmins, Canada Toromont Cat Full time

Toromont Cat is seeking a Product Support Coordinator to join our team in Timmins. The role is accountable for all work orders from opening to execution, providing high customer service and effectively supporting the Service Department’s goals and objectives. What you will experience Working within one of the safest organizations in the industry where safety and well‑being are the top priority Working for a best‑in‑class equipment dealer with the premium Caterpillar brand Opportunities to continuously learn, grow, and develop through internal training programs geared for your success Competitive total rewards, including wages, benefits, and premiums (as eligible) Opportunity for flexible work schedules and positions across multiple locations in Eastern Canada In a typical day you will Demonstrate safe, environmentally sound, and healthy work behaviours at all times to support Toromont’s Health and Safety Policies, Programs, and initiatives Process service work orders, service reports, and payroll Obtain customer purchase order numbers to support work‑in‑process (WIP) processing Generate standard jobs as required by supervisors and technicians Expedite warranty and goodwill work orders through the Warranty Department Assist in the coordination and administration of Customer Service Agreements (CSAs) through contract management software (EMT & PM Scheduler) Monitor WIP reports with supervisors and service advisors to support company objectives within the invoicing process Assist other service departments with scheduling maintenance and repairs as required Must‑haves Minimum post‑secondary education 2+ years of experience in support/service operations position Senior level Entry level Employment type Full‑time Job function Product Management and Marketing Industries Machinery Manufacturing About Toromont Cat With over 4,000 employees and 56 locations from Manitoba to Newfoundland, Toromont Cat has a proven track record, industry knowledge, dealership infrastructure, and service mindset to ensure our customers succeed. Work is built around people’s strengths, our products, technology, and an outstanding customer experience. Through our strong partnership with Caterpillar™, Toromont Cat takes care of employees who take care of customers. When you join our team, you become a member of the Toromont family. Your success is our success. #J-18808-Ljbffr

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