Keyholder

4 weeks ago

Toronto, Canada SNDL Inc. Full time

OverviewKeyholder (KH) role at SNDL Inc. with location details and context provided in the posting. The role is part of Nova Cannabis Inc., a national cannabis retailer operating under the Value Buds banner, focused on delivering value to cannabis consumers and maintaining high-quality products, in convenient locations, at everyday low prices.Keyholder responsibilities and expectations cover customer engagement, brand representation, compliance, and store operations to support sales targets and customer service excellence.Role and ResponsibilitiesThe Keyholder role includes, but is not limited to:Customer OfferingGreet customers upon entrance, engage in meaningful conversations, and build relationships to understand their specific needs.Facilitate a welcoming and positive atmosphere for everyone in the store.Educate customers on cannabis products, strains, consumption methods, and safe/responsible usage.Day-to-Day OperationsPromote our culture and brand by participating in merchandising and promotional activities.Collaborate with the Store Manager and team members to achieve sales targets and deliver excellent service.Maintain a high level of product and service knowledge, staying informed on cannabis industry legislation, trends, and new products.Conduct routine store maintenance to ensure cleanliness, organization, and a professional environment.Complete customer transactions using the POS system and adhere to all cash handling and loss prevention protocols.Monitor inventory levels, assist with inventory counts, and re-stock products regularly to maintain stock availability.Experience and QualificationsMinimum: 2 years of customer service experience.Minimum: 2 years of retail and/or hospitality experience.Cannabis, liquor, or healthcare experience is preferred.High School Diploma or equivalent.Mandatory Certifications by Province:BC: Selling It Right Certification.AB: SellSafe.SK: CRTP Certification.MB: CRWTP Certification.ON: CannSell Certification.Ability to pass a Criminal Record Check.Working knowledge of provincial cannabis regulations and safe handling requirements.Personal Characteristics and RequirementsStrong customer service skills: positive attitude, charisma, and confidence in engaging with customers.Quick thinker with creative problem-solving skills.Open-minded and proactive in identifying ways to improve processes and customer experiences.Passionate about creating a safe, positive, and tailored experience for every customer.Excellent communication skills (both written and verbal) and professional demeanor.Team player dedicated to supporting the store’s success and goals.Upholds ethics, confidentiality, and demonstrates a high level of discretion.Reliable, responsible, and detail-oriented.Age Requirement: Must be 18 years or older (19 in BC).Reliable transportation to and from work.Job TypePart-timeWork LocationIn personWhy Join Us?At Nova Cannabis, we’re passionate about the evolving cannabis industry and committed to delivering exceptional value and experiences to our customers. As a Keyholder, you’ll be at the forefront of this exciting industry, helping customers make informed choices while driving the success of your store. #J-18808-Ljbffr

  • Keyholder

    2 days ago

    Toronto, Canada SNDL Full time

    Work Location Value Buds Danforth & Main Part time keyholder, between 15-25 hours a week, mostly closing shifts needed.

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    3 weeks ago

    Toronto, Canada Pet Valu Full time

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    3 weeks ago

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  • Keyholder

    2 weeks ago

    Toronto, Canada SNDL Inc. Full time

    Join to apply for the Keyholder role at SNDL Inc. 2 days ago, be among the first 25 applicants. About The Role A Keyholder at Nova Cannabis Inc. under the Value Buds banner works to provide a welcoming environment and deliver compelling value to cannabis consumers. The role involves customer engagement, product education, and day‑to‑day store operations....

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    4 weeks ago

    Toronto, Canada SNDL Inc. Full time

    Join to apply for the Keyholder role at SNDL Inc. 4 months ago Be among the first 25 applicants Join to apply for the Keyholder role at SNDL Inc. About Nova CannabisNova Cannabis Inc. is a national cannabis retailer. We operate primarily via our Value Buds banner, which has a simple mission: deliver compelling value to cannabis consumers. Our goal is to...

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    4 weeks ago

    Toronto, Canada Pet Valu Full time

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