Associate Coach

2 months ago

Ottawa, Canada Tapestry, Inc. Full time
h3>COACH Tanger Outlets Ottawa - Temporary Support Associate

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.

The Temporary Sales Support Associate role is an integral part of the store’s overall success and efficiency; demanding direct attention to our brand commitment when servicing our customers. Leaving a lasting impression on our customers through friendly, efficient interactions at our cash wrap and a well-maintained sales floor. Accurate and effective work, supporting the flow of product from the moment of receipt through the point of sale is essential to this role.

CASH WRAP:
  • Greeting the customer with a smile and with eye contact and offering your name
  • Interact genuinely and naturally with the customer
  • Read cues and determine customers’ needs
  • Conduct email/name capture, where permitted by law
  • Maintain cash wrap organization and cleanliness
  • Maintain cash and POS media accurately and in compliance with Coach Policy
  • Create lasting impression by genuinely thanking customer and provide reason to return
STOCKROOM:
  • Receive, process shipment/transfers according to Coach Standards and timeframes
  • Notify Store Management when new product arrives
  • Scan cartons/transfers, verifying store information is correct
  • Communicate all discrepancies to Store Management
  • Organize and clean stock room daily
  • Disposal of garbage and cardboard as needed
  • Shift/organize product in the stockroom; react to sell through and make room for new product
  • Manage stock levels/product ownership in back-of-house and sales floor
  • Participate in store physical inventory counts, as scheduled
  • Maintain Company Loss Prevention standards

Note: This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements.

Schedule: Open availability is required for this role, including ability to work a flexible schedule, including nights, weekends, and holidays.

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