Temporary Sales Associate

6 months ago

Ottawa, Canada Coach Full time

Coach is a leading design house of modern luxury accessories and lifestyle collections, with a long-standing reputation built on quality craftsmanship. Defined by a free-spirited, all-American attitude, the brand approaches design with a modern vision, reimagining luxury for today with an authenticity and innovation that is uniquely Coach. All over the world, the Coach name is synonymous with effortless New York style.

Coach is part of the Tapestry portfolio - a global house of brands powered by optimism, innovation, and inclusivity.

The Sales Associate role is an integral part of the store’s overall success and efficiency: demanding direct attention to our brand commitment when servicing our customers and driving results. Responsible for upholding Coach’s Service and Selling Models, creating a positive first impression, building on-going customer relationships through a personalized experience, and leaving a positive, lasting impression.

SALES FLOOR:

- Maintains a calm and professional demeanor at all times
- Welcomes feedback and adapts behaviors as appropriate
- Remains solution oriented; is adaptable and flexible to changing business and store needs
- Fosters an environment of teamwork, trust and collaboration with internal and external customers
- Promotes and endorses a team selling environment
- Creates enthusiasm and positivity for a shared vision and mission
- Leverages Coach’s tools and technology to support relationship building and clienteling efforts
- Builds lasting and loyal relationships with customers
- Flexes personal selling techniques to contribute to overall store financial results
- Follows up with customers consistently and genuinely to influence/close the sale
- Works with multiple customers simultaneously and breaks away as appropriate
- Attends to the unique and individual shopping needs of each customer.
- Sensitive to customers’ needs and tailors approach by reading cues
- Cross-sells and encourages beneficial product add-ons that relate to the customer’s shopping needs.
- Discusses product features and builds the sale by leveraging cross-selling skills and abilities.
- Remains aware and is clearly able to communicate current pricing and promotional strategy to customers.
- Provides in-depth product knowledge, including features, benefits, current offerings, and overall product value.
- Builds credibility and trust as a personal fashion advisor by communicating fashion awareness and a strong knowledge of competition.
- Creates positive impressions with customers by bringing best self to work through attire consistent with Coach’s Guide to Style
- Drives business through sales strategies, clienteling, sourcing new customers and maintaining on-going productive relationships with customers
- Understands changes in local market with potential impact on business performance and supports the execution of local sales strategies and tactics
- Demonstrates Coach’s Selling and Service expectations at all times
- Represents Coach as a brand ambassador
- Takes ownership of personal survey results and creates plans to improve and overcome areas of opportunity
- Creates short
- and long-term strategies to achieve personal metrics and performance goals
- Takes ownership and is committed to delivering results, while remaining actively aware of personal and store metrics; and creates personal sales and clienteling strategies in partnership with the management team.
- Understands organizational objectives and makes decisions that align with Company priorities
- OPERATIONS:_
- Effectively helps to prepare store by organizing functional areas, performs routine cleaning, maintains strong organizational standards and maintains visual merchandising expectations.
- Efficiently processes customer transactions: Purchase, Return, Exchange, Found Order etc.
- Supports cash-wrap when needed to process purchases, returns, and exchanges.
- Supports Store Inventory Process by processing shipment, stocking shelves, replenishing sales floor, maintains strong organizational standards as it relates to product both in the stockroom and on the sales floor.
- Replenishes inventory on sales floor as needed
- Adheres to all applicable retail policies and procedures including POS, Operations and Asset Protection procedures
- Maintains a clean and tidy selling floor at all times
- Completes daily operational tasks including maintaining store (sales floor and backroom), cash wrap and visual merchandising to Coach standards consistently and in a timely manner
- Ensures all daily tasks are completed without negatively impacting service or Coach standards

Competencies required:

- Dealing with Ambiguity: Can effectively cope with change. Can shift gears comfortably. Can decide to act without having the total picture. Does not get upset when things are up in the air. Doesn’t have to finish things before moving on. Can comfortably handle risk and uncertainty.
- Perseverance: Pursues everything with energy,

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