Senior Manager, Credit Management

2 weeks ago


Vancouver, Canada Vancity Full time
p>About Vancity

Vancity is a member-owned credit union built on the principles of inclusion and social justice. A relentless commitment to their values has helped them challenge the status quo and break down barriers since day one in 1946. They have bold commitments to make Vancity net-zero by 2040 across all mortgages and loans and are pursuing strategies on Indigenous banking and to improve the financial resilience of their members.

Vancity is the largest private sector Living Wage Employer in Canada and has been consistently recognized as one of the Top Employers in Canada. p>

About the workplace

We are seeking a Senior Manager, Product - CRM with a hands-on approach and strong technical aptitude. This strategic thinker will be results-focused and possess a deep understanding of data architecture principles. The ideal candidate will have experience in the martech space, be an expert in building segmentation and engagement programs, and have a proven track record in sales support and productivity.

This is an 18-month contract role that will enjoy hybrid working arrangements which can be fulfilled primarily from the Vancity head office location and your Lower Mainland based home office. p>

Key Responsibilities

  • Lead and guide product manager and dedicated pod on enterprise-wide CRM
  • Develop and maintain the product strategy and plan, ensuring alignment with long-term goals.
  • Ensure capabilities are developed within budget and without unexpected cost overruns, working closely with many cross-functional departments within the company
  • Leverage data and AI capabilities to deliver deep, personalized, and actionable member (customer)
  • Build and enhance strong enterprise CRM implementations, with a focus on Microsoft D365.
    • Planning and supporting the development of a prioritized pipeline (roadmap) for the given portfolio, built on stakeholder input and continuously reviewed and updated.
    • Working with direct report, peers, and leadership to identify strategies to grow and improve the portfolio from various perspectives, including risk appetite, member/business impact, technology and systems requirements, volumes, revenues, and breadth.
    • Establishing, implementing, practicing, and continuously evolving processes and procedures across the Product Management Lifecycle.

    You have:

    • 2-3 years leading product managers and cross-functional agile pods
    • 5-10 years of experience in Product Development, Product Design, or Product Management.
    • Knowledge and experience in Product Lifecycle Management.
    • Demonstrated writing skills suitable for presentation to senior executives.
    • Ability to analyze data.
    • Experience owning strategy and execution in related to CRM

    Bonus points if you have:

    • Hands-on experience working with Microsoft Dynamics 365 (D365)
    • Scrum Certification, Product Management Certification.
    • Analytical: Facilitate data-driven decision-making, including collecting data, researching, and building models.
    • Problem Solver: Skilled in diagnosing challenges, developing innovative business solutions, and assessing risks and opportunities.


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