Logistics - Customer Service Representative

4 weeks ago

Kitchener, Canada Mitchellplastics Full time

Job Description Posted Tuesday, October 7, 2025 at 4:00 AM Mitchell Plastics is an award‑winning and growing Company. Our key strength is that we offer our world‑wide Automotive customers a single source alternative for all of their interior automotive plastic part needs. As an Employer, we offer an exciting opportunity for you to be part of our growing "Best In Class" Team in the automotive industry today. We believe that our people are what makes us great and strive to offer our employees opportunities for advancement. Come join our Team, and learn first‑hand how you can contribute to our “Innovation Inside” We are currently seeking a highly motivated and detail‑oriented Customer Service Representative (Demand Planner) to join our Logistics Department. This role plays a critical part in our daily shipping operations and directly contributes to achieving our goal of a 100% delivery rating. Essential Duties and Responsibilities: Serve as the primary liaison between customers, internal scheduling, and shipping departments, building and maintaining positive working relationships. (Primary Customers Ford, Toyota, plus others) Daily interfacing with our EDI System (PLEX) Required to complete; BOL’s, ASN’s, Customer scorecards (Delivery Ratings) Assure consistent, timely and accurate entry of customer’s orders and release changes through to shipment of finished goods Liaise with customers regarding discrepancies in orders/releases, communicate scheduled deliveries, prepare and dispute customer point deductions following customer’s required format Coordinate with internal teams to resolve any issues that may impact delivery timelines. Maintain accurate records of customer interactions, shipping schedules, and service issues. Maintain Demand Planning forecasts for Purchasing and Scheduling through both EDI release management and manual entry Manage customer packaging requirements Ensure timely completion of NAFTA/USMCA requests Complying with corporate policies and procedures, Health and Safety rules, IATF requirements Strong communication and interpersonal skills. Detail‑oriented with excellent organizational and multitasking abilities. Ability to work under pressure in a fast‑paced logistics environment. Experience in logistics, customer service, or related field preferred. Proficiency in Microsoft Office and familiarity with ERP systems is a plus. We thank all candidates for their interest, however only those who qualify for an interview will be contacted. Mitchell Plastics and Ultra Manufacturing are committed to providing a barrier‑free workplace. If accommodation is required during the selection or interview process, it will be available upon request. This job posting is available in an accessible format upon request. #J-18808-Ljbffr

  • Logistics - Customer Service Representative

    3 weeks ago

    Kitchener, Canada Mitchellplastics Full time

    Job Description Posted Tuesday, October 7, 2025 at 4:00 AM Mitchell Plastics is an award‑winning and growing Company. Our key strength is that we offer our world‑wide Automotive customers a single source alternative for all of their interior automotive plastic part needs. As an Employer, we offer an exciting opportunity for you to be part of our growing...

  • Logistics Planner

    1 week ago

    Kitchener, Canada Penske Truck Leasing and Logistics Full time

    Logistics Planner (**Job Number**: 2223077 ) **Position Summary**: This role supports development of the logistics design plan for customer inbound supply chain network. The Logistics Planner creates instruction for internal groups and the customer’s providers to implement the logistics plan. Identifies opportunities for efficiency improvements and cost...

  • Remote Customer Service Representative

    3 weeks ago

    kitchener, ON, Canada JTime Logistics Full time

    We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with...

  • Logistics Coordinator

    7 days ago

    Kitchener, Canada Rome Logistics Group Full time

    **What you will do**: **Get to Know Us**: Founded in 2000, Rome is a third-party logistics (3PL) company that provides customized solutions to help companies and carriers optimize their supply chain operations and dramatically improve service, rates, and speed to market. With offices in Kitchener, London, Toronto, Pickering, and Winnipeg, we are currently...

  • IT Support Desk Representative

    2 weeks ago

    Kitchener, Canada Rome Logistics Group Full time

    **Who We Are**: Rome Logistics Group is a leading third-party logistics (3PL) company that specializes in optimizing supply chain operations for businesses and carriers. Our tailored solutions improve service, rates, and speed to market, ensuring our clients' success. **Why You Should Join Us**: **Role Overview**: As an IT Support Desk Representative you...

  • Demand Planner

    3 weeks ago

    Kitchener, Canada Mitchellplastics Full time

    A leading automotive parts supplier in the Waterloo region is seeking a motivated Customer Service Representative (Demand Planner) to enhance daily shipping operations. This role involves interfacing with customers and internal teams, maintaining accurate shipping records, and ensuring a high delivery rating. Successful candidates will have strong...

  • Demand Planner

    3 weeks ago

    Kitchener, Canada Mitchellplastics Full time

    A leading automotive parts supplier in the Waterloo region is seeking a motivated Customer Service Representative (Demand Planner) to enhance daily shipping operations. This role involves interfacing with customers and internal teams, maintaining accurate shipping records, and ensuring a high delivery rating. Successful candidates will have strong...

  • Load Planner

    6 days ago

    Kitchener, Canada Penske Truck Leasing and Logistics Full time

    Load Planner - Logistics (**Job Number**: 2306249 ) ***: Penske Logistics is looking for a Load Planner at our location to become part of an excellent team. This is a great opportunity for an individual who is self-motivated, has strong analytical and computer skills, strong attention to detail and is enthusiastic to work in a customer-centric environment....

  • Inside Sales/Customer Service Representative

    7 days ago

    Kitchener, Ontario, Canada Columbia Forest Products Full time $45,000 - $75,000 per year

    Columbia Forest Products, the leading manufacturer of decorative hardwood plywood and rotary cut veneers is looking for an experienced internal sales and customer service representative for their Canadian operations. This individual will work closely with the field sales team to service an existing base of distributors.It is the ISR/CS's role to monitor...

  • Logistics Account Manager

    2 days ago

    Kitchener, Canada Rome Logistics Group Full time

    **The Role**: Embark on a dynamic and rewarding career as a **Logistics Account Manager**, where your drive and expertise will directly shape your success!. Build and manage a growing portfolio of clients across North America, even Globally, providing tailored freight solutions and fostering strong, long-term relationships. With a competitive salary,...