IT Support Desk Representative

1 week ago

Kitchener, Canada Rome Logistics Group Full time

**Who We Are**: Rome Logistics Group is a leading third-party logistics (3PL) company that specializes in optimizing supply chain operations for businesses and carriers. Our tailored solutions improve service, rates, and speed to market, ensuring our clients' success. **Why You Should Join Us**: **Role Overview**: As an IT Support Desk Representative you will be the first point of contact for all IT issues faced by our employees. Collaborating with the Systems Administrator, you will play a crucial role in updating and maintaining our infrastructure systems. Additionally, you will contribute to the development of internal management systems and webpages while providing valuable support through service calls. **Regular hours of operation**: Monday-Friday 9am-6pm **Responsibilities**: - Develop and maintain positive relationships with internal and external customers, striving for the highest level of customer service and satisfaction. - Deliver basic training to new users on networks, standard software package usage, as well as provide support for user-specific issues. - Ensure optimal performance, cost, resilience, and effectiveness of client-side systems. - Track and log system problems in accordance with problem management procedures, while participating in root cause analysis. - Maintain client device security and participate in security compliance reviews. - Provide after-hours and weekend support as part of an "On-Call" rotation and travel to other company sites when necessary. - Offer backup support for the Systems Administration areas as required. - Maintain IT inventory and propose solutions for infrastructure problems. - Develop internal management systems and propose new solutions to maximize IT infrastructure effectiveness. **Education Requirements**: - A post-secondary technology diploma specializing in computers, networking, or information systems, or equivalent experience. - Industry-standard certifications such as Cisco CCENT or equivalent, ITIL or equivalent is an asset. **Qualifications**: - Strong problem-solving and communication skills. - Ability to work well in a team environment and provide IT user support. - Self-motivation, independent, strong organizational skills, and the ability to multitask in a fast-paced, dynamic work environment. - Willingness to travel to all Rome offices (Ex. Kitchener, London, Toronto) with your own vehicle. - Knowledge of Microsoft Software, BambooHR, AnyDesk, Python, and Networking is considered an asset. - Rome Logistics Group is committed to meeting the _accessibility_ needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC). Should you require accommodations during the recruitment and selection process, please let us know. Rome Logistics Group is an equal opportunity employer._

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