Pest Control Coordinator

About the Position The Service Coordinator (Pest Control) acts as a medium of communication with the residents regarding requests, scheduling and unit treatment. Key Responsibilities Customer Service Ensures that a superior level of co-operation, service and support is provided to residents, thereby ensuring that Timbercreek is a landlord of choice Maintains good resident-landlord relations Liaising with external contractors Pest Control Inspections of properties/suites on a regular basis Receiving treatment requests from the residents Scheduling of building cleanouts throughout the portfolio Scheduling of individual suite inspections including making and sending out notices of entry and preparation sheets within a reasonable timeframe before the treatment date Contacting the residents between treatments regarding follow up dates Informing and educating residents on preparation for persistent problems Tracking unit treatments Issuing of Purchase Orders Communication with site teams including proposed clean outs Liaising with external contractors and exterminators when necessary Reporting of cleanout strategies and results to senior managers Working closely with Regional Administrators to manage legal evictions due to lack of cooperation from residents for treatments Sustains continual awareness and use of safeguards for all pest control operations to minimize adverse environmental impact Observes and identifies common bed bug reports evidence of infestation; cleans work site after completion of job Maintains and makes minor repairs to equipment or materials that may be used during the pest control process Job Requirements Education & Experience Completion of High School or general education degree (GED) 1-2 years of administration, customer service, and/or data analytics. Nice to have: Pest control experience Strong computer skills including Microsoft Office (Excel, Word, Outlook) Experience with Yardi would be an asset Experience in a customer service role would be an asset Exposure to the Property Management Industry would be an asset Qualifications A commitment to "Best in Class" Customer Service A professional demeanor with strong communication skills, both verbal and written Excellent customer service skills Ability to accurately listen, understand and respond to issues appropriatelyAbility to work and act independently using good judgment when assessing difficult situations Exceptionally organized and detail oriented Ability to work under pressure and meet deadlines Self-motivated individual with a “can-do” and “no task is too big or too small” attitude A demonstrated high degree of integrity, diplomacy, discretion and confidentiality About the Company At Hazelview Properties we believe that apartments are more than bricks and mortar - they are an experience. Started in 1999 with one small building in Oakville Ontario, we now manage a portfolio of over 200 multi-family residential buildings throughout Alberta, Saskatchewan, Manitoba, Ontario, Quebec and Nova Scotia. Hazelview Properties takes pride in ownership and an active hands-on approach to how we manage our communities. We are committed to fostering the long-term growth of our employees, communities and the investments we make for our clients. It’s one of the things we’ve always believed in, creating value for people and places. We are committed to a diverse and sustainable future. At Hazelview, we know our greatest asset is our people. We go all out to build and nurture a diverse, equitable and inclusive culture where individual experiences and collective layers of difference are brought together to achieve greatness. We invest where we see potential, building for now and generations to come. Vision “We create value for people and places”. Our Core Values Trust Ambition Collaboration Ownership Mindset Having Fun Hazelview Property Services Inc. is an inclusive and equal opportunity employer. If you require an accommodation to participate in any aspect of the recruitment process or to perform essential job functions, please let us know. We will work with you to accommodate your needs and in accordance with all applicable legislation. Information related to accommodation requirements will be addressed confidentially. Our vision for sustainability is to foster happy, healthy, thriving communities where we operate. We recognize that it is the responsibility of Hazelview to create an inclusive environment that respects the dignity and diversity of all team members. To learn more, please visit the following link: https://www.hazelviewproperties.com/about/sustainability #J-18808-Ljbffr