Pest Control Coordinator

**Summary**

The Pest Control Coordinator is responsible for carrying out and scheduling pest

inspections and treatments. They perform tenant outreach to raise awareness of pest

prevention measures, and proper treatment preparation. The Pest Control Coordinator

works in collaboration with CCOC staff, community support services, and contractors as

needed to ensure extermination efforts are effective and efficient. The Coordinator will

be expected to administer the integrated pest management approach, conduct

inspection visits and administer treatments either personally or with contractors.

Additionally, the Pest Control Coordinator tracks and analyzes pest control activities

across CCOC’s portfolio, with the objective of sustaining, and improving treatment

strategies.

**Key Responsibilities**

Responsibilities include, but are not limited to the following:
**1.** Organize pest control efforts within CCOC by:

- Coordinating and scheduling inspection and treatment appointments with the
- assistance of a facilities coordinator;
- Advising tenants of preparation and prevention techniques through written and
- oral communication;
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- Working with vulnerable populations to ensure their needs are met;
- Following up with all involved parties during the extermination process, from initial inspection to confirmed resolution;
- Keeping detailed records of all appointments and tenant communications;
- Being able to adapt quickly by cancelling or rescheduling appointments on very short notice and informing contractors and tenants of any changes;
- Liaising with contractors regarding needs required in tenants’ homes, to ensure successful treatments.

**2.** Practices Integrative Pest Management principles by:

- Carrying out pest treatments using chemicals and other methods to eradicate pests;
- Working with all departments to ensure the prevention and resolution of pest issues;
- Keeping staff, contractors, tenants, and other stakeholders apprised of ongoing pest issues;
- Conducting inspections and investigations as needed to identify problem areas, and determine root causes for infestations;
- Developing and implementing viable containment and elimination strategies;
- Creating and maintaining statistics related to CCOC’s pest control activities.

Assist with other functions in support of the Building Standards working group as needed. Perform other duties as requested by the Building Standards Manager, Director of Facilities Management, and the Executive Director.

This position supports the work of Centretown Citizens Ottawa Corporation, Centretown Citizens Housing Co-operative and Cahdco (Centretown Affordable Housing Development Corporation).

The individual will be expected to conduct themselves in accordance with CCOC’s Mission and Values, as well as the core competencies of Teamwork, DEI, Adaptability, Results-Orientation, and Service Excellence, which form an integral part of CCOC’s Performance Management Program.

**Education and Experience**
- Secondary school diploma or equivalent
- 3 years’ related work experience working with the public (essential)
- Valid Ontario exterminator’s license (Structural)
- Strong Analytical and problem-solving skills
- Excellent interpersonal and communication skills
- Strong written & oral skills in English
- Highly organized and detail-oriented, with good customer service sense.
- Working knowledge of MS office (Excel, Word, Outlook)
- Valid “G” driver’s license, and insurable on corporate vehicle.

Experience and formal training combined with demonstrated performance and ability may substitute for stipulated requirements.

**Additional Assets/Skills**:

- Fluency in French and/or other language(s).
- Work experience in rental housing, property management, or pest control administration.
- Familiarity with property management practice.
- Work experience in a cross-cultural environment.
- Commitment to continuing education and professional development related to property management and pest control.

**Supervision and Decision-Making**
- The Coordinator has no supervisory duties, but may provide occasional functional guidance to other employees and coordinate peer responsibilities, including booking of appointments, arranging notices of entry, booking maintenance work.
- The position will require some amount of self-direction and judgement (works under occasional supervision).
- Ability to choose the best approach using numerous well-defined methods and established procedures in order to come to a solution is essential. This could include arranging their own calendar, making appointments and deciding on various treatments or protocols together with tenant support.
- Most foreseeable errors would have moderate detrimental impact to the work of others within the organization, including reputational loss to the company and increased customer dissatisfaction.
- Regular use of confidential information and regular access to occupied