Operations Officer

2 weeks ago


Mississauga, Canada ICONMA Full time

Location: Mississauga, ON

Duration: 8 Months With possible Extension/With possible Contract to hire

Summary of day to day responsibilities:
Maintenance team- various tasks. Tasks that will support maintenance of a mortgage discharge.
Triaging solicitor request for mortgage statement
Data entry into the mortgage tool
Maintenance of security library
Collect interest owed payments

Provides a broad range of operational support and/or performs general to specialized transactions and/or other processing activities for own functional area within Operations & Technology.
Supports partner relationships and is responsible for maintaining operational effectiveness to ensure business objectives, Service Level Goals and CEI targets are met. Reports to a Team Manager within the Team Structure

Customer:
Positively contribute to the overall customer experience and loyalty index in each interaction
Ensure customer problems are handled appropriately by utilizing the established partner problem resolution process both internally and externally and escalating when required
Create and/or recognize exceptional customer service through established programs
Ensure all required processing and enquiries are fulfilled meeting Service Level Goals
E4Provide subject matter expertise for internal and external partners within defined area

Shareholder:
Complete assigned tasks accurately & within established standards
Actively participate in daily touch points and work distribution Contribute to the achievement of satisfactory audits by understanding & following audit and process guidelines Identify areas of risk and escalate as necessary
Be knowledgeable and comply with Bank Codes of Conduct Identify, suggest and actively participate in process improvements
Understand and apply bank/service centre operating policies and procedures
Demonstrate flexibility by adapting to change within business area and unit Adopt new process and technology improvements
Ensure necessary due diligence is taken to support the accuracy of all transactions

Skills:
Ability to adhere to strict deadlines and handle high volumes of work
Excellent quantitative and analytical skills ? Excellent organizational and time management skills
Ability to work independently, as well as part of a team
Self-motivated and goal-oriented ? Ability to adapt to changing policies and procedures
Attention to detail is crucial.
Understanding of MM and FX Products (eg. Options, Foreign Exchange spots and forwards, Money Market deposits and loans)
Sound knowledge of Microsoft Office, proficiency in Excel is a must, coupled with the ability to learn and apply skills to new software programs.
Knowledge of Global and WSS platforms would be an asset. Education/Experience:
2 years experience in a Trade Processing related role, preferably experience with cash products (such as Loans, Deposits, Swaps and Forwards)"

Must have:
Bilingual (English/French)
Outlook
Being able to troubleshoot/navigate through any computer problems
Data Entry - 2 years
Attention to details
Accuracy
Banking/FI/Bookkeeping experience
Strong communication
Customer Service experience
Meet SLA’s
Reliable
Team player

Nice to have:
Real estate background
Legal background/law students

Education: Post Secondary Diploma/Degree #J-18808-Ljbffr
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