Operations Officer Ii

2 weeks ago

Mississauga, Canada TD Bank Full time

405184BR

Commercial Banking

Mississauga, ON

April 3, 2023

Company Overview

Department Overview

The Small Business Banking Account Review (SBBAR) team is a dedicated group of officers within Business Banking aimed at streamlining the review of new business accounts and non-personal terms across Canada. We aim to ensure all new Small Business Banking accounts and terms that are opened, or updated via a Maintenance Change, are compliant in accordance with TD’s policies. Operating as ONE TD, we strive to support our partners in strengthening their understanding of achieving compliance when completing the SBB account review process

**Job Description**:
Reporting to the Team Manager, the Operations Officer role is responsible for reviewing system input as well as business specific documentation for compliance and accuracy as outlined in our business’ procedures.
**Core accountabilities include**:

- Review 100% of new SBB accounts and signing authority changes for accuracy and completion of AML/KYC/KYB information required to adhere to AML/KYC/KYB compliance in line with business specific procedures
- Effectively support partners with questions and clarification in resolving deficiencies identified

Support the ongoing improvement to the customer experience to develop customer dedication

**Requirements**:

- Ability to work well independently and as part of a team
- Strong communication, interpersonal, planning and time management skills to work in a fast-paced environment
- Ability to work efficiently to meet individual and team driven benchmarks
- Be conscientious and detail oriented in order to mitigate any risk to the bank
- Customer driven with a focus on providing exceptional customer service at all times
- Ability to take ownership of situations and know when to escalate issues as required
- Ability to multi-task and work in a fast paced, high volume environment
- Ensure Service Level Agreements are adhered to at all times
- Ability to assess and make decisions on ensuring Small Business Accounts are AML/KYC/KYB compliant
- Adopt to new process and technology improvements
- Focus of work is on the completion of day to day processes or activities, however might be assigned additional activities as required
- College and/or university degree would be an asset
- **Please note - post pandemic this role will be required to attend our office in Mississauga on a regular basis**

Hours

37.5

Inclusiveness

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

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