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Help Desk Technician
4 weeks ago
Job Summary We are seeking a skilled and customer-focused Tier 2 Help Desk Contractor to provide comprehensive end-user support in a Google Suite-based environment. The ideal candidate will have strong troubleshooting skills across hardware, software, network, and security domains, and be comfortable working on-site in a dynamic technical environment. Key Responsibilities Deliver hands‑on technical support to end‑users, resolving hardware and software issues. Provide expert assistance in a Google Workspace (formerly G Suite) environment. Troubleshoot and resolve network and security‑related problems. Collaborate with internal teams to escalate and resolve complex technical issues. Maintain documentation of support activities and resolutions. Required Skills & Experience Proven experience in a Tier 2 Help Desk or IT Support role. Strong familiarity with Google Workspace tools and administration. Proficiency in hardware diagnostics and repair. Solid understanding of network troubleshooting and basic security protocols. Excellent communication and interpersonal skills. Ability to work independently and manage time effectively in an on‑site setting. Additional Information This is an on‑site role; remote work is not available. Candidates must be available to start immediately or within a short notice period. #J-18808-Ljbffr