Help Desk Technician
6 days ago
Job Summary:
We are seeking a skilled and customer-focused Tier 2 Help Desk Contractor to provide comprehensive end-user support in a Google Suite-based environment. The ideal candidate will have strong troubleshooting skills across hardware, software, network, and security domains, and be comfortable working on-site in a dynamic technical environment.
Key Responsibilities:
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Deliver hands-on technical support to end-users, resolving hardware and software issues.
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Provide expert assistance in a Google Workspace (formerly G Suite) environment.
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Troubleshoot and resolve network and security-related problems.
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Collaborate with internal teams to escalate and resolve complex technical issues.
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Maintain documentation of support activities and resolutions.
Required Skills & Experience:
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Proven experience in a Tier 2 Help Desk or IT Support role.
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Strong familiarity with Google Workspace tools and administration.
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Proficiency in hardware diagnostics and repair.
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Solid understanding of network troubleshooting and basic security protocols.
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Excellent communication and interpersonal skills.
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Ability to work independently and manage time effectively in an on-site setting.
Additional Information:
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This is an on-site role; remote work is not available.
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Candidates must be available to start immediately or within a short notice period.
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