Help Desk Technician

6 days ago

Kelowna, British Columbia, Canada OnPoint Personnel Full time $60,000 - $80,000 per year

Job Summary:

We are seeking a skilled and customer-focused Tier 2 Help Desk Contractor to provide comprehensive end-user support in a Google Suite-based environment. The ideal candidate will have strong troubleshooting skills across hardware, software, network, and security domains, and be comfortable working on-site in a dynamic technical environment.

Key Responsibilities:


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Deliver hands-on technical support to end-users, resolving hardware and software issues.


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Provide expert assistance in a Google Workspace (formerly G Suite) environment.


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Troubleshoot and resolve network and security-related problems.


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Collaborate with internal teams to escalate and resolve complex technical issues.


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Maintain documentation of support activities and resolutions.

Required Skills & Experience:


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Proven experience in a Tier 2 Help Desk or IT Support role.


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Strong familiarity with Google Workspace tools and administration.


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Proficiency in hardware diagnostics and repair.


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Solid understanding of network troubleshooting and basic security protocols.


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Excellent communication and interpersonal skills.


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Ability to work independently and manage time effectively in an on-site setting.

Additional Information:


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This is an on-site role; remote work is not available.


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Candidates must be available to start immediately or within a short notice period.

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