VP, Customer Success
1 week ago
Shape the Next Chapter of Customer Success Excellence Ready to redefine the future of Customer Success in an AI-powered world? At Coveo , we are powering over 700 organizations to transform their data into personalized, high-impact digital experiences. Powered by cutting-edge technology, a culture of innovation, and a global reach, Coveo is entering an exciting new chapter of growth. We’re looking for a visionary and strategic Vice President of Customer Success to lead and scale an international team of about 50 people across North America, Europe, and Asia-Pacific. You’ll have a direct impact on customer success by combining strategic vision, operational excellence, and inspiring leadership. What You’ll Do Lead and scale a high-performing global Customer Success team, fostering accountability, collaboration, and innovation. Define and execute a world-class Customer Success strategy aligned with Coveo’s AI-first, product-led vision. Accelerate customer adoption, retention, and expansion through data-driven engagement and value realization. Build trusted relationships with enterprise executives, driving advocacy and long-term partnership. Champion operational excellence through scalable processes, KPIs, and industry-leading tools such as Salesforce and Gainsight. Partner cross-functionally with Sales, Product, and Marketing to ensure a seamless, customer-first experience. Inspire a customer-obsessed culture that prioritizes impact, learning, and continuous improvement. Represent Customer Success as a strategic voice within Coveo’s leadership team and with key customers. What You’ll Bring 12+ years of experience in Customer Success or related leadership roles, ideally within high-growth SaaS or enterprise software environments. Proven track record leading global CS teams at scale ($100M–$500M+ revenue). Experience owning end-to-end CS functions and driving measurable improvements in retention and expansion. Deep understanding of complex enterprise solutions and customer lifecycles. Technical fluency with CS tools and data infrastructure (e.g., Salesforce, Gainsight, Data and AI tools). Experience in CS transformation initiatives, including tool overhauls and community portal builds. Exposure to industries such as Commerce, Customer Experience, and Applied AI strongly preferred. Absolutely This is a question women and under-represented groups ask themselves more often than the rest of the population. Don't underestimate yourself, we are not looking for someone perfect but for someone who is motivated, capable and who will thrive in this position. Allow us to discover you In-person This role requires you to be in the office full-time, whether it be at our Quebec, Montreal, Weert, or London locations. Our modern infrastructures are designed to enhance cross-team collaboration and promote overall well-being. Hybrid Our offices in Quebec City, Montreal, London and Weert are designed to foster collaboration and your well-being. We gather there on our pillar days two times a week to strengthen in-person interactions and encourage creativity, all while providing you with the flexibility of a hybrid environment. Remote We hire from all over the world because the diversity of backgrounds fuels our continuous innovation. Our benefits will enable you to work comfortably from home, but you may be required to travel to attend our in-person team-building events. #J-18808-Ljbffr
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VP of Customer Success
2 weeks ago
Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Surrey, Victoria, London, Halton Hills, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Testrigor Full timeAbout testRigor testRigor is an Inc 5000 fastest growing YC company which is listed on enables manual testers with the help of generative AI to not only build automation for their own manual tests but also generate code that matches those tests for enterprise projects. It is used by 70,000+ companies including Burger King, Cisco, Sheetz, etc. Role Overview...
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Vp, Customer Success
5 days ago
Toronto, Canada D2L Full timeD2L is a cloud company that is modernizing education and building the Future of Work. The old models of teaching and learning are in the midst of the largest transformation in history, and D2L is at the heart of that fundamental shift. New models of teaching and learning enable a personalized, student-centric experience - and deliver improved retention,...
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Senior Director, Enterprise Customer Success
3 weeks ago
Toronto, Canada PagerDuty Full timeSenior Director, Enterprise Customer Success (Regional VP)PagerDuty is seeking a Senior Director, Enterprise Customer Success (Regional VP) to lead our Enterprise Customer Success organization in North America. You will report to the Chief Customer Officer and lead a team of success managers and renewal managers to increase product and platform adoption,...
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Senior Director, Enterprise Customer Success
3 weeks ago
Toronto, Canada PagerDuty Full timeSenior Director, Enterprise Customer Success (Regional VP) PagerDuty is seeking a Senior Director, Enterprise Customer Success (Regional VP) to lead our Enterprise Customer Success organization in North America. You will report to the Chief Customer Officer and lead a team of success managers and renewal managers to increase product and platform adoption,...
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VP, Customer Success
1 week ago
Toronto, Canada Coveo Full timeShape the Next Chapter of Customer Success Excellence Ready to redefine the future of Customer Success in an AI-powered world? At Coveo , we are powering over 700 organizations to transform their data into personalized, high-impact digital experiences. Powered by cutting-edge technology, a culture of innovation, and a global reach, Coveo is entering an...
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VP, Customer Success
2 weeks ago
Toronto, Canada Coveo Full timeShape the Next Chapter of Customer Success Excellence Ready to redefine the future of Customer Success in an AI-powered world? At Coveo , we are powering over 700 organizations to transform their data into personalized, high-impact digital experiences. Powered by cutting-edge technology, a culture of innovation, and a global reach, Coveo is entering an...
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VP, Customer Success
2 weeks ago
Canada; Montreal (Province of Quebec, Canada); Province of Ontario (Canada); Province of Quebec (Canada); Toronto (Province of Ontario, Canada) Coveo Full time $120,000 - $250,000 per yearShape the Next Chapter of Customer Success ExcellenceReady to redefine the future of Customer Success in an AI-powered world? At Coveo, we are powering over 700 organizations to transform their data into personalized, high-impact digital experiences. Powered by cutting-edge technology, a culture of innovation, and a global reach, Coveo is entering an...
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Svp, Customer Success
2 weeks ago
Toronto, Canada Maru Full timeWe are seeking result oriented, technology driven, client focused senior leader to oversee Maru Customer Success department, with two specific function areas: Customer Success and Community Management. You will be joining a company well positioned for growth in the research industry and championing new ways of engaging with clients through proprietary...
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Customer Success Manager
3 weeks ago
Toronto, Canada Prophix Full timeCustomer Success Manager Prophix is a fast-growing global leader in financial performance management. We develop Prophix One™, a Financial Performance Platform that improves decision‑making speed and accuracy. The Customer Success Manager reports to the Manager, Customer Success, and works with internal and external clients to ensure customer success and...
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Customer Success Manager
3 weeks ago
Toronto, Canada Prophix Full timeCustomer Success Manager Prophix is a fast-growing global leader in financial performance management. We develop Prophix One™, a Financial Performance Platform that improves decision‑making speed and accuracy. The Customer Success Manager reports to the Manager, Customer Success, and works with internal and external clients to ensure customer success and...
