VP, Customer Success
3 days ago
Shape the Next Chapter of Customer Success Excellence Ready to redefine the future of Customer Success in an AI-powered world? At Coveo , we are powering over 700 organizations to transform their data into personalized, high-impact digital experiences. Powered by cutting-edge technology, a culture of innovation, and a global reach, Coveo is entering an exciting new chapter of growth. We’re looking for a visionary and strategic Vice President of Customer Success to lead and scale an international team of about 50 people across North America, Europe, and Asia-Pacific. You’ll have a direct impact on customer success by combining strategic vision, operational excellence, and inspiring leadership. What You’ll Do Lead and scale a high-performing global Customer Success team, fostering accountability, collaboration, and innovation. Define and execute a world-class Customer Success strategy aligned with Coveo’s AI-first, product-led vision. Accelerate customer adoption, retention, and expansion through data-driven engagement and value realization. Build trusted relationships with enterprise executives, driving advocacy and long-term partnership. Champion operational excellence through scalable processes, KPIs, and industry-leading tools such as Salesforce and Gainsight. Partner cross-functionally with Sales, Product, and Marketing to ensure a seamless, customer-first experience. Inspire a customer-obsessed culture that prioritizes impact, learning, and continuous improvement. Represent Customer Success as a strategic voice within Coveo’s leadership team and with key customers. What You’ll Bring 12+ years of experience in Customer Success or related leadership roles, ideally within high-growth SaaS or enterprise software environments. Proven track record leading global CS teams at scale ($100M–$500M+ revenue). Experience owning end-to-end CS functions and driving measurable improvements in retention and expansion. Deep understanding of complex enterprise solutions and customer lifecycles. Technical fluency with CS tools and data infrastructure (e.g., Salesforce, Gainsight, Data and AI tools). Experience in CS transformation initiatives, including tool overhauls and community portal builds. Exposure to industries such as Commerce, Customer Experience, and Applied AI strongly preferred. Absolutely This is a question women and under-represented groups ask themselves more often than the rest of the population. Don't underestimate yourself, we are not looking for someone perfect but for someone who is motivated, capable and who will thrive in this position. Allow us to discover you In-person This role requires you to be in the office full-time, whether it be at our Quebec, Montreal, Weert, or London locations. Our modern infrastructures are designed to enhance cross-team collaboration and promote overall well-being. Hybrid Our offices in Quebec City, Montreal, London and Weert are designed to foster collaboration and your well-being. We gather there on our pillar days two times a week to strengthen in-person interactions and encourage creativity, all while providing you with the flexibility of a hybrid environment. Remote We hire from all over the world because the diversity of backgrounds fuels our continuous innovation. Our benefits will enable you to work comfortably from home, but you may be required to travel to attend our in-person team-building events. #J-18808-Ljbffr
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VP, Customer Success
6 days ago
KW, Toronto, or Remote Canada D2L Full timeThe VP, Customer Success leads the direction and vision for the Global Customer Success organization, ensuring the team delivers exceptional product adoption and value realization for D2L customers. Reporting to the Chief Revenue Officer, this role is responsible for developing and executing strategies that empower Customer Success Managers (CSMs) to act as...
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Vp, Customer Success
1 week ago
Toronto, Canada D2L Full timeD2L is a cloud company that is modernizing education and building the Future of Work. The old models of teaching and learning are in the midst of the largest transformation in history, and D2L is at the heart of that fundamental shift. New models of teaching and learning enable a personalized, student-centric experience - and deliver improved retention,...
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Head of Customer Success
4 weeks ago
Toronto, Canada Private AI Full timeJoin to apply for the Head of Customer Success (VP Level) role at Private AI VP of Customer Success Location: Toronto, RemoteReports to: CEOTeam: 2 Direct Reports We're a venture-backed Series A company in a hot space, growing fast, with money in the bank. We're looking for a hands‑on customer success leader to own retention, expansion, and customer...
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Head of Customer Success
4 weeks ago
Toronto, Canada Private AI Full timeJoin to apply for the Head of Customer Success (VP Level) role at Private AI VP of Customer Success Location: Toronto, RemoteReports to: CEOTeam: 2 Direct Reports We're a venture-backed Series A company in a hot space, growing fast, with money in the bank. We're looking for a hands‑on customer success leader to own retention, expansion, and customer...
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Head of Customer Success
4 weeks ago
Toronto, Canada Private AI Full timeJoin to apply for the Head of Customer Success (VP Level) role at Private AI VP of Customer Success Location: Toronto, RemoteReports to: CEOTeam: 2 Direct Reports We're a venture-backed Series A company in a hot space, growing fast, with money in the bank. We're looking for a hands‑on customer success leader to own retention, expansion, and customer...
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VP of Customer Success — Growth
4 weeks ago
Toronto, Canada Private AI Full timeA fast-growing technology company is seeking a Head of Customer Success (VP Level) in Toronto. This role is crucial for leading retention and expansion efforts and building a strong customer success team. The ideal candidate will have significant B2B SaaS experience, along with a proven track record in customer success strategies. The position offers...
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VP of Customer Success — Growth
4 weeks ago
Toronto, Canada Private AI Full timeA fast-growing technology company is seeking a Head of Customer Success (VP Level) in Toronto. This role is crucial for leading retention and expansion efforts and building a strong customer success team. The ideal candidate will have significant B2B SaaS experience, along with a proven track record in customer success strategies. The position offers...
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VP of Customer Success — Growth
4 weeks ago
Toronto, Canada Private AI Full timeA fast-growing technology company is seeking a Head of Customer Success (VP Level) in Toronto. This role is crucial for leading retention and expansion efforts and building a strong customer success team. The ideal candidate will have significant B2B SaaS experience, along with a proven track record in customer success strategies. The position offers...
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VP, Customer Success
4 weeks ago
Toronto, Canada Coveo Solutions Inc. Full timeShape the Next Chapter of Customer Success Excellence Ready to redefine the future of Customer Success in an AI-powered world? At Coveo , we are powering over 700 organizations to transform their data into personalized, high-impact digital experiences. Powered by cutting-edge technology, a culture of innovation, and a global reach, Coveo is entering an...
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Vp of Customer Support
7 hours ago
Toronto, Canada moomoo Full time**About Moomoo Canada Financial Inc. (MFC)** Moomoo Canada Financial Inc. (MFC) is a subsidiary of FUTU Holdings Inc. (NASDAQ: FUTU), a global leader in online brokerage and wealth management solutions. Moomoo is one of the most trusted and innovative retail trading platforms, serving over 24 million active users worldwide. We offer an advanced,...
