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Customer Service Lead

1 month ago

Truro, Canada Nova Scotia Health and IWK Health Full time
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Req ID: 191892

Location: Northern Zone, Colchester East Hants Health Centre

Department: OPNZ Bed Utilization

Type of Employment: Permanent Hourly FT (100%) x 1

Management/Non Union Position

Posting Closing Date: 15-Dec-24

About Nova Scotia Health

Nova Scotia Health is the largest provider of health services in Nova Scotia, with some specialized services also offered to clients throughout Atlantic Canada. We’re on a mission to achieve excellence in health, healing, and learning through working together, which is reflected in the hospitals, health centres, and community-based programs we operate across the province.

Our passionate team of professionals provides a variety of high-quality inpatient and outpatient services including academic, tertiary, and quaternary care, as well as continuing care, primary health care, public health, and mental health and addictions. Join a diverse team of innovators, collaborators, and creative thinkers today. Nova Scotia Health employs professionals in all corners of our beautiful province. The work-life balance that comes with a Nova Scotia Health role means you'll have the time to explore, discover, and participate in that coveted Atlantic lifestyle. p>Recruitment Incentives

Successful candidates may also be eligible for a $5,000 signing bonus and up to $5,000 of relocation assistance with a defined Return of Service contract.

About the Opportunity

Responsible to the Patient Access and Flow Manager, this role is responsible for the coordination of safe, efficient patient care services within Northern Zone facilities and NSH, in accordance with the mission and policies of the Nova Scotia Health with a focus on responding to capacity/patient flow issues, emergency response, bed management, supporting staff and assisting with unanticipated operational issues that must be managed after hours. Nova Scotia Health is committed to patient safety, continued quality improvement, and advancing the delivery of safe and trusted health services.

Working collaboratively and consultatively with patients/clients, families, management, staff, physicians, community partners, and continuing care providers, the clinical supervisor will apply strategic and analytic thinking to address challenges to achieve the ultimate goal of high quality, safe, and cost effective services.

  1. Bachelor's degree in Nursing preferred
  2. Bachelor's degree in Physical Therapy, Occupational Therapy, Social Work or related health discipline may be considered
  3. 3-5 Years of experience in an acute care setting, plus 1-2 years working in a supervisory and/or leadership capacity
  4. Demonstrated leadership, planning, organization, time management and conflict resolution skills
  5. Collaborator with demonstrated negotiation skills
  6. Demonstrated minimum of one-year experience in clinical utilization
  7. Demonstrated knowledge and experience working with software programs related to bed utilization
  8. Demonstrated knowledge of continuous quality improvement principles
  9. Demonstrated knowledge and experience in applying the principles of adult education
  10. Demonstrated proficiency in the use and application of the Patient Flow Dashboard (Tableau) and Meditech
  11. Competencies in other languages an asset, French preferred

Please ensure your resume is up to date and includes all relevant education, experience, training, and certifications.

Hours

Permanent, Full-time position; 75 Hours Bi-weekly

Compensation and Benefits

$40.35 Hourly

Successful candidates may be eligible for our benefits package which includes health, dental, travel, long-term disability, and life insurance coverage as well as a defined benefit pension plan.