Field Operations Manager

Field Operations Manager – Eastern Region Location: Montreal, QC, Canada About the Company We Elevate the quality of urban life. Our elevators, escalators, and moving walks safely transport more than two billion people across buildings and transportation hubs every day. As part of the Schindler team, you’ll discover meaningful work that enhances quality of life for communities and contributes to making places more accessible, inclusive, and sustainable for all. We combine innovation, safety, and high ethical standards, ensuring respect among colleagues and for the world around us. By joining us you help shape the future and continue our rich legacy that started in 1874. Schindler Elevator Corporation, headquartered in Toronto, Ontario, specialises in the latest‑technology engineering as well as mechanical and micro‑technology products designed and rigorously tested for comfort, efficiency and reliability. Schindler products can be found in many well‑known buildings throughout Canada, including Scotia Plaza, Bay & Adelaide, Edmonton Arena, Calgary Airport, and the Vancouver Canada Line. Main Responsibilities People Management Provide leadership and direction for operational functions in alignment with local strategies and corporate objectives. Manage direct reports through mentorship, guidance, and constructive feedback to promote employee development. Ensure all field and supervisory/support employees are trained and committed to Schindler quality initiatives, identifying training needs and delivering safety and technical training. Interface with IUEC Representation to foster positive labour relations. Safety and Supervision Implement customer and company requirements for quality, performance reliability, and passenger safety across all supervised locations. Ensure exceptional quality standards, training, and performance of field personnel. Manage hourly field employees by providing mentorship, guidance, and constructive feedback to promote development. Make sound judgments on motivation, training, and work assignments while adjusting manpower to meet or exceed customer requirements. Coach hourly field employees on quality, productivity, and safety practices. Monitor work from both a quantitative and qualitative perspective. Review time tickets for accuracy and maintain vacation schedules. Persuade field employees to follow practices and procedures that foster teamwork and improve quality and productivity. Financial Management Manage or support all service work within the financial budget framework. Ensure appropriate controls for labour and material spend. Process and Quality Management Monitor job completion checkpoints and implement corrective action to drive service delivery performance. Ensure maintenance work meets Schindler employee and passenger safety and quality standards as defined by the customer. Manage ongoing field audit programs to assure conformance of performance standards. Implement service delivery management strategy to apply preventative maintenance while controlling manpower. Provide technical support to sales and field employees. Ensure ISO compliance. Customer Service and External Relations Liaise with property management representatives and building owners. Ensure compliance with government regulatory requirements. Interpret customer concerns and mobilise internal resources to maintain customer satisfaction while minimising cost and disruption. Provide prompt, professional communication in written form. Demonstrate fair value for customer expenditures. Communicate and influence business agents, inspectors, and others to resolve disputes. Monitor service calls to eliminate repetitive calls. Maintain proactive relationships with union business agents. What You Bring Post‑secondary education, preferably in Business or Engineering. 5–8 years in the elevator industry or a related field, including 3–5 years in a senior supervisory or management role. Critical Skills Proficiency in MS Office. Coaching and mentoring ability to motivate and guide a team. Clear and articulate communication skills. Customer‑focused service orientation. Strong leadership capabilities. Effective people management, including staff selection, training, supervision, and evaluation. Persuasion skills for internal and external interactions. Presentation skills. Problem‑solving ability to understand, assess, explore alternatives, and negotiate solutions. Teamwork and collaboration across all levels. Adaptability to embrace new concepts and change. Benefits Competitive salary commensurate with experience. Competitive bonus incentive program or commission plan. Wide range of professional and leadership development opportunities. Competitive extended health, dental, and vision plans. Generous paid time off plans. Tuition reimbursement program. Competitive group RRSP with company match. #J-18808-Ljbffr