Assistant Shop Manager

4 weeks ago

Port Moody, Canada Craftsman Collision 1981 LTD Full time

OverviewCraftsman Collision is the largest privately owned collision repair chain in North America. Since 1977, we have grown to 50 locations and counting. We are a customer service driven, detail-oriented, innovative company that creates opportunities for individuals to grow and contribute to the expansion of a North American brand. Craftsman is all about quality, timely repairs with best in class customer service; we are looking for professional people to join our team and help us achieve our goals.The Assistant Manager position is located at our Port Moody location. We offer competitive salaries ranging from $76,000 to $85,000 annually, depending on experience and location. The Assistant Manager is responsible for ensuring that all estimates for repair are accurate, fair and in accordance with work outlined by insurance company requirements. As the customer service front line, they also manage the communication with the customer regarding the repair process and costs. ResponsibilitiesInteract with customers and communicate their needs and requirementsWrite quality estimates by inspecting vehicles, costing parts, supplies and labour and determining time for completion of repairsProvide expertise and recommendations to customers regarding their vehicleCoordinate work processes with technicians and other necessary departmentsFollow automobile industry safety norms and standardsPerform informative and accurate walk around of all vehicles with customer and explain work performedDeliver excellent customer service at each customer touch pointBe helpful and knowledgeable when communicating with customersProvide customer with updates as per internal policies throughout repair processContribute positively to their work environment and working effectively with their teamPerform the duties of the Manager when the Manager is awayDemonstrate exemplary leadership qualities QualificationsPost-secondary education, certificate or diploma in Business or Operations Management, Supply Chain managementMinimum of 5 years of industry experienceMulti-tasking abilitiesStrong communication skills both verbal and in writingAbility to prioritize time and work independentlyDesire to work in a performance based environmentApplicants must be over 18 and have a valid driver’s licenseStrong organizational skillsVery strong computer based skill-setOnly Canadian Citizens, Permanent Residents or those that already have valid work visas that do not require sponsorship will be considered. BenefitsExtended health, dental and MSP.Competitive salaryProfessional development and lots moreThank you for your interest in Craftsman Collision. #J-18808-Ljbffr

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