Operations Manager

Join to apply for the Operations Manager role at Phoenix Contact CanadaDirect message the job poster from Phoenix Contact CanadaABOUT THE COMPANYPhoenix Contact's roots are in Germany. Our headquarters are in Blomberg. Originally founded in Essen in 1923, we have grown over the years. With over 50 subsidiaries worldwide, we truly have Global reach. Together with customers and partners, we design solutions for the future using trend‑setting connection and automation technology. Wherever they are needed - for example, in transportation infrastructure, electromobility, for clean water, regenerative energies and intelligent supply networks, or energy‑efficient machine building and systems manufacturing. We face up to technological developments and the associated changes in society. With more than 100 years of experience in the field of machine building and automation, we are working on tomorrow's intelligent production today.DESCRIPTIONThe Operations Manager is responsible for leading and driving operational excellence across logistics, supply chain, warehousing and commercial operations. This role requires a strategic mindset and strong leadership capabilities that foster a high‑performance culture while driving process improvements and delivering superior customer experiences.As part of the Leadership Team, this role will collaborate closely with senior leaders and contribute to continuous improvement initiatives that elevate the quality and efficiency of our Logistics and Commercial operations. Additionally, you will provide oversight and support to the SAP upgrade project ensuring key project deliverables related to warehouse, inventory and commercial operations are aligned and executed.POSITION RESPONSIBILITIESLeadership & People ManagementProvide strong leadership across all operational teams, fostering a culture of accountability, collaboration, and continuous improvement.Develop and mentor department managers to achieve performance goals and professional growth.Champion employee engagement and maintain high morale within the operations function.Operational ExcellenceOversee daily operations to ensure efficiency, accuracy, and compliance with company standards and regulatory requirements.Implement best practices in warehouse, logistics, and supply chain management to optimize cost, speed, and quality.Drive process standardization and automation initiatives to improve productivity and reduce errors.Serve as a change agent, fostering a culture of continuous improvement and experimentation.Commercial FocusCollaborate with commercial operations to align supply chain and logistics strategies with business growth objectives.Monitor customer satisfaction metrics and implement improvement plans where necessary.Strategic Planning & Continuous ImprovementDevelop and execute operational strategies that support business objectives and scalability.Identify opportunities for cost savings, efficiency gains, and service enhancements.Lead cross‑functional projects aimed at improving processes and systems.Provide commercial insights, scenario analyses, and forward‑looking recommendations to the leadership team.Performance Management & ReportingEstablish KPIs for all operational areas and monitor performance against targets.Prepare and present operational reports to senior leadership, highlighting achievements, risks, and improvement plans.QUALIFICATION REQUIREMENTSBachelor’s degree in business, Supply Chain, Logistics or related field (MBA preferred).7+ years of experience in commercial operations management with multi‑functional oversight.Minimum 3–5 years of experience at a managerial level, with demonstrated leadership and oversight responsibilities in Warehouse, Logistics, Supply Chain and Customer Service.Strong understanding of ERP and CRM systems (e.g. SAP, Salesforce), data analytics, and Financial Management.Collaborative leadership style with the ability to influence across functions and levels.Customer‑obsessed mindset with a passion for innovation and simplification.Excellent communication and stakeholder management abilities.Expertise in process improvement methodologies (Lean, Six Sigma preferred).ESSENTIAL REQUIREMENTSMust be legally entitled to work in Canada.Attendance in accordance with company policies and participation in local, regional, and (inter)national meetings.Must be able to travel overnight as required.Must have a valid driver’s license.Must have a passport to be able to travel for work purposes.BenefitsWe are offering an attractive remuneration package, employee benefits and the opportunity to contribute to a fast‑paced growing company with dynamic leadership and a history of growth and profitability.EEO StatementAwarded one of Canada’s Best Workplaces, we recognize people as our most valuable resource. We are an equal opportunity employer.Application ProcessInterested candidate may reply in complete confidence by submitting a resume with a summary of achievements to the HR Mailbox at pxcca-sm-hr@phoenixcontact.comPhoenix Contact Ltd welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.We appreciate your interest; however only candidates selected for interviews will be notified. #J-18808-Ljbffr