Manager, Operations

**WE’RE HIRING**

**MILTON HYDRO DISTRIBUTION INC.**

**JOB TITLE: Manager, Operations**

**WHO WE ARE**

Milton Hydro is on the threshold of an exciting transformation. The energy sector is experiencing dynamic change and opening doors for exciting new career opportunities.

Milton Hydro’s Vision is progressive and forward-looking - creating new customer and community possibilities for a smart, sustainable and electrified future. Our focus is on being customer-centric, where all employees work towards enhancing the customer experience.

**WHY YOU WANT TO WORK HERE**

We care about our employees, our community and growing our businesses. You are not just a number as we get to know the person behind the name and appreciate each individual’s unique contribution that support our successes.

Our focus is on delivering a sustainable, electrified future for our customers and community, through collaborative leadership and innovative solutions. Our belief system is based on respect, teamwork, communication and excellence in everything we do.

***

The Manager, Operations is responsible for the day-to-day management of the line operations function, ensuring all work is completed safely and in an efficient manner. The incumbent organizes, prioritizes and directs the work activities for overhead, substation and underground electrical work.

As a member of the Leadership Team (LT) the incumbent actively supports a ‘whole organization’ approach by putting sufficient focus on predicting and responding to customer needs, building an engaged employee culture, and continually seeking better solutions through productivity, technology and innovation.

The incumbent manages resources to ensure work scope is achieved and aligned with budgets, project plans and capital plans. The incumbent ensures the team has the sufficient support and

tools necessary to execute activities and acts as a liaison between various internal departments.

**KEY DUTIES**
- Support and direct Supervisors in the assignment of work, crew rotation and placements and equipment and resource optimization.
- Ensure the VP Distribution Services is kept informed of emerging issues and progress on key work plans, critical business decisions, and the status of established goals & objectives.
- Support and coach Supervisors in managing day-to-day employee and labour relations issues within the department and ensure resolutions are applied consistently and in accordance with the Collective Agreement.
- Manage team time and resources allowing Supervisors sufficient time and opportunity to proactively manage employee performance, attend regular crew visits, mentor trades on safe work practices and keeping mind on task, and manage inventory effectively to increase tool-time.
- Assist in the development of the Health & Safety strategy and plan execution
- In conjunction with the department lead, establish annual operational goal and objectives
- Assist in the development and monitoring of operating and capital budgets; monitor spending and redirect work as required.
- Completion of the annual maintenance programs to the Milton Hydro distribution infrastructure
- Review project plans and ensure proposed estimates and timelines are accurate, that resources are working to plan and budget.
- Ensure materials are ordered within appropriate timeframes to avoid delays in work and establish minimum inventory levels.
- Conduct field safety audits, engage crews in dialogue relative to work being performed, monitoring crew and public safety protocols.
- Research, and put forward solutions to increase productivity, enhance worker effectiveness and support automation of processes.
- Foster employee engagement and a positive work environment through leading by example, demonstrating positive competencies, and encouraging a collaborative and inclusive work environment.

**SKILLS AND ABILITIES**
- Advanced capability to maintain focus during stressful situations, efficiently multi-task and derive solutions under pressure
- Advanced communication skills both written and verbal
- Intermediate problem-solving and organizational skills
- Intermediate MS Word & Excel
- Intermediate ability to use business cost-benefit analysis in seeking efficiencies and improving business operations

**KNOWLEDGE**
- Working knowledge and understanding of the Ontario Electrical Safety Code
- Working knowledge and understanding of the Utility Work Protection Code (UWPC)
- Familiarity with OH&SA legislation and related requirements
- Familiar with Microsoft Office programs

**EDUCATION AND EXPERIENCE**
- Minimum of 10 years experience as a Power Line Technician, Substation Electrician and/or Underground Power Cable Technician or similar background
- Minimum of 5 years in a related managerial or supervisory role
- P. Eng. / CET and/or Construction Maintenance Electrician and/or Master Electrician an asset
- Prior experience leading within a regulated work environment
- Prior experience with work