Creative Specialist

1 week ago

Montreal, Canada SAP SE Full time
Senior User Experience Design Specialist

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

Purpose and objectives

SAP Customer Experience (SAP CX) helps build trusted relationships between brands and their customers to unlock a new world of digital innovation, customer value, and sustainable growth. We empower businesses to manage the complete customer experience by bringing together customer data management, machine learning, and microservices to power real-time, intelligent customer engagements across sales, customer service, marketing, and commerce.

The Role

As a (Senior) User Experience Designer at the SAP CX UX Design team, you will work on UX concepts for business applications. You will ensure the relevance of your designs and will be working closely with the application units within SAP CX. You will expose concepts and designs to customers and end users for feedback. You are passionate about interaction design and empathetic towards end-users. You will define and communicate new application designs and interaction concepts or build upon and extend existing concepts.

Role Requirements

  • Bachelor’s or Master’s degree in Interaction Design / Product Design / User Experience Design or related fields
  • 5+ years of work experience in Interaction Design / Product Design / User Experience Design / Visual Design
  • You have a stunning portfolio that displays a spectrum of creative design solutions
  • Excellent understanding of fundamental design principles and human interaction principles
  • Excellent skills in visualizing your concepts in a clear, structured, and compelling way
  • Verification of user interface designs through reviews, validations, and formal usability testing with end users
  • Manage the end-to-end user experience for a product or product line
  • Profound knowledge of design software like Sketch, Figma, Axure, Mural, and other tools
  • Experienced in interaction design, user research, user flow scenarios, personas, storyboards, prototypes, information architecture
  • Excellent communication skills and a collaborative attitude
  • Ability to work in a diverse and global team
  • Outstanding collaboration skills to successfully drive projects across multi-cultural and multi-disciplined virtual teams
  • Excellent communication skills in English
  • Experience with SAP, in particular with SAP CX Solutions, is a plus
  • Online portfolio showcasing past projects in interaction design is preferred

About the team

The SAP CX User Experience team works on creating simple, usable, and consistent designs across all CX solutions. Our multi-disciplinary team includes researchers, UX and visual designers, and design evangelists.

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone feels included and can run at their best. We ultimately believe in unleashing all talent and creating a better and more equitable world.

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