Senior Product Manager, Channels Partnerships

2 weeks ago

Old Toronto, Canada Jobber Full time
Do you have a passion for partnerships and a talent for developing innovative software solutions to drive business growth?

Then Jobber might be the place for you We’re looking for a Senior Product Manager - Channels to be part of our Partnerships & Platform organization.

Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and landscapers, to transform the way service is delivered through technology. With Jobber they can quote, schedule, invoice, and collect payments from their customers while providing an easy and professional customer experience. Running a small business today isn’t like it used to be—the way we consume and deliver service is changing rapidly, technology is evolving, and customers expect more. That’s why we put the power and flexibility in their hands to run their businesses how, where, and when they want

Our culture of transparency, inclusivity, collaboration, and innovation has been recognized by Great Place to Work, Canada’s Most Admired Corporate Cultures, and more. Jobber has also been named on the Globe and Mail’s Canada’s Top Growing Companies list, and Deloitte Canada’s Technology Fast 50, Enterprise Fast 15, and Technology Fast 500 lists. With an Executive team that has over thirty years of industry experience of leading the way, we’ve come a long way from our first customer in 2011—but we’ve just scratched the surface of what we want to accomplish for our customers.

The team:

The channel partner ecosystem is a significant and rapidly-growing part of Jobber’s core strategy - scaling Jobber growth beyond our direct business. We are building cutting edge products that support a diverse portfolio of partner experiences in Jobber, such as Franchise Groups, Dealers/Manufacturers/Suppliers, and Telecommunication companies. We work closely with the Partnerships team, external partners, and across Jobber to build and grow our portfolio of channel partners.

The role:

Reporting to the Director of Product Management, Platform & Partnerships - as a Senior Product Manager you will define the product roadmap and strategy for products and platforms that support and grow a diverse portfolio of channel partners. You will collaborate with the partnerships team and external partner groups to deeply understand their operational needs and translate those learnings into product ideas. You will work closely with a cross-functional team of engineers, designers, marketers and data scientists to bring these products to life and accelerate channel partner growth.

As Senior Product Manager you will:

  • Build a deep understanding of our customers: partner groups consisting of home service businesses (such as plumbing companies, landscapers, electricians, housekeeping etc.) spread across industries, locations and sizes.
  • Drive complex, business-critical channel product initiatives. Define a vision, strategy, and roadmap that enables a diverse portfolio of channel partners.
  • Prioritize opportunities into a cohesive product roadmap that ties customer and partner needs with Jobber’s business goals and competitive landscape.
  • Synthesize learnings across channel categories into common denominator product investments.
  • Balance short-term wins with long-term strategic bets that span across channel categories.
  • Partner closely with other departments across the company (e.g. Partnerships, Sales, Success, Product Marketing, and more) to launch and scale new ideas.
  • Define and monitor key product metrics across discovery, adoption, revenue, churn and engagement to track the success of your bets, stepping in when things are not tracking with business goals.
  • Engage and cultivate relationships with product partners to influence shared cross-team directions and manage risks or trade-offs. Communicate clearly and crisply with leadership stakeholders and drive alignment across multiple teams.

As a Senior Product Manager you are:

  • Scrappy and comfortable flexing into different roles to support your team
  • An excellent communicator and conveys complex ideas succinctly and clearly
  • Naturally collaborative and empathetic. You're comfortable working with a diverse group of stakeholders across the organization and making sure every voice is heard
  • Passionate about building across groups and in complex areas.
  • Curious and inquisitive. You ask “why?” a lot

To be successful, you should have:

  • 5+ years experience as a Product Manager, preferably working with partners or building solutions that scale beyond SMBs.
  • Owned a complete product or large parts of an offering and are comfortable engaging cross-functional teams.
  • Demonstrated ability to influence company-level strategy and work with business leaders to execute on the transformation
  • Synthesized problems from a complex set of user groups into a cohesive product strategy and direction.
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