Desktop Support Engineer

1 week ago

Montreal, Canada Excis Compliance Full time

Excis is a global IT support leader looking for a proactive Desktop Support Technician to manage hardware, software, and IT assets across multiple locations in Canada. What You’ll Do: Provide onsite and remote support for Windows and Apple devices, handling IMAC tasks and troubleshooting across multiple platforms, including support for executive/VIP users. Manage hardware refreshes, warranty repairs, printer and AV system setup, inventory control, asset tagging, and maintain asset management with regular reporting. Coordinate equipment shipments, returns, vendor repairs, and ensure timely resolution of service requests and incidents while assisting with walk‑up support and new hire onboarding. What You Need: 4–5 years IT support experience with Windows 10, macOS, Microsoft Office, and Windows OS deployment; strong networking basics. Experience supporting printers, AV systems, executive users, asset management, and reporting tools. Excellent customer service, communication, organization, multitasking, and documentation skills. Ability to lift 50 lbs; valid driver’s license and personal vehicle required. Preferred: Experience in automotive manufacturing, MCP and/or A+ certifications, and background in help desk or call center environments. Why Join Us: At Excis, your work matters. You’ll be part of a dynamic, hands‑on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence. Job Details: Seniority level: Mid‑Senior level Employment type: Full‑time Job function: Customer Service, Engineering, and Consulting Industries: Information Technology & Services, IT Services and IT Consulting, and IT System Custom Software Development Ready to make a difference and grow your career? Apply now to join Excis in Canada and be at the forefront of IT support excellence #J-18808-Ljbffr

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