Desktop Engineer

3 weeks ago

Montreal, Canada NAM Info Inc Full time

OverviewDesktop Engineer role focusing on incident handling, project management, reporting, and end-user support within Desktop and Remote Access environments.ResponsibilitiesHandle day-to-day incidents and requests arising in Desktop and Remote Access environments within SLAManage and complete assigned projectsProvide status reports on managed systemWork with end users and IT staff to analyze and resolve problems escalated by the Service Desk.Must be willing to handle varying shifts – primarily night shift.Provide support of Citrix remote access environment including off-hours maintenanceManage Active Directory settings as they apply to the systems managed by the departmentSupport distribution of software using AltirisSupport patching of workstations, desktops and virtual workstations.Support file and print services for end usersSupport building cameras and management systems in several US sitesSupport Appsense environment for workstations and CitrixSupport Antivirus and DLP systemsSeniority levelAssociateEmployment typeFull-timeJob functionInformation TechnologyIndustriesIT Services and IT ConsultingMontreal, Quebec, Canada | CA$70,000 - CA$80,000 per year #J-18808-Ljbffr

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