Automation And Process Improvement Manager

Automation And Process Improvement Manager Join to apply for the Automation And Process Improvement Manager role at National Arts Centre | Centre national des Arts. The National Arts Centre (NAC) is Canada’s bilingual, multi-disciplinary home for the performing arts. The NAC presents, creates, produces, and co‑produces performing arts programming in a variety of streams – the NAC Orchestra, Dance, English Theatre, French Theatre, Indigenous Theatre, and Popular Music and Variety – and nurtures the next generation of audiences and artists across Canada. The NAC is located in the National Capital Region on the unceded territory of the Anishinabe Algonquin Nation. We believe the performing arts are vital to the human experience. A house of dreams for Canadian performing arts, we work with artists and arts organisations from across the country to revitalize our sector. Curious to learn more? Read our 2023‑2026 Strategic Plan, The Journey Ahead. Equity, Diversity, Inclusion, Anti‑Racism and Accessibility We are on a journey, committed to ensuring that equity, diversity, inclusion, accessibility, anti‑racism and reconciliation with Indigenous peoples will guide our actions. The NAC welcomes applications from candidates who can help us meet our vision, and contribute to the diversity of lived experiences, perspectives, and approaches. When you join the NAC, you will be part of an inclusive community working hard to dismantle barriers to employees’ well‑being, access, potential, and success. The NAC actively seeks candidates who identify as women, Indigenous, Black, Persons of Colour (IBPoC), members of 2SLGBTQIA+ communities, and people with disabilities. We encourage you to self‑identify in the recruitment process. Role Description The National Arts Centre (NAC) is seeking an Automation & Process Improvement Manager to oversee the organization’s internal operational workflows and productivity tools. This key role involves integrating Artificial Intelligence (AI) and automation tools institution‑wide, ensuring efficient data operations while prioritizing and supporting a holistic approach to system efficiencies. This essential role collaborates across the entire institution, optimizing data and administrative operations while strategically enhancing system capabilities to ensure seamless, integrated functionality. Initially focused on improving current IM/IT and financial processes, the Automation & Process Improvement Manager will take on an additional leadership role supporting other enterprise system improvements (e.g. People and Culture, etc.), AI integrations, and other learnings over time. Responsibilities Conduct departmental workflow audits to identify inefficiencies, organizational‑wide areas of improvement and recommend solutions; Design, manage, and implement new processes, powered by AI and automation, that streamline operations; Develop training programs to help employees work smarter, not harder; Collaborate with the NAC’s service departments (Finance, Production, Operations, Food & Beverage, etc.) and set guidelines for establishing interoperable systems, allowing data to be shared between departments to support the work of the organization as a whole; Develop IM/IT departmental invoice, expense management, reconciliation, and vendor management processes and systems; Develop automated inventory management system of IT infrastructure, client devices, and software; Update and maintain IM/IT operational processes and documentation (disaster recovery, workflows, triage); Other duties as directed by the Senior Information Manager, Archivist and Curator; Champion the use of collaborative productivity suites, workflow automation tools, and AI technologies across the NAC; Lead, educate, and facilitate the organization’s transition from analog to digital systems, ensuring a smooth and effective transformation; Support IM/IT program deliverables, assigned projects/initiatives, management briefings, presentations, and reports; Continuously assess and refine internal processes to ensure they align with modern business standards and best practices; Stay informed on global advancements and emerging technologies in AI to ensure strategic adaptability and innovation; Act as a bridge between departments to foster collaboration and alignment; Ensure that tools and systems are well‑structured, transparent, easily accessible, documented, and available; Perform regular support check‑ins and follow‑ups with departments to ensure ongoing project viability and success; Perform regular reviews and audits of systems and tools to ensure compliance with NAC policy, Government of Canada Standards, and relevant legislation (e.g. Privacy Act); Prepare presentations and how‑to documents for ease of onboarding staff; Host select NAC Lunch & Learns, introducing staff to new AI‑driven tools; Work closely with NAC leadership to structure organizational, financial, and scheduling deadlines. Skill Requirements Post‑secondary degree (or equivalent) in technology, IM/IT, computing, or a related field; or a combination of education and work experience; Minimum of 4‑5 years large‑scale project management experience; Advanced proficiency with Microsoft Office 365 (including PowerAutomate and MS Lists) as well as strong knowledge of generative AI platforms (ChatGPT, Gemini, Co‑Pilot); Proficiency in analyzing processes and data to identify improvement opportunities; Robust problem‑solving skills; Change management skills guiding teams through process transitions; Detail oriented; dedicated to quality; customer‑focused; Proficient in oral, written, and interpersonal communication; Bilingualism: English and French language capabilities are a strong asset; Familiarity with project management platforms and tools is an asset; Knowledge of agile methodologies is an asset; (no consecutive tags) Knowledge of AI/ML implementation to integrate AI/ML capabilities into business processes and implementation strategies is an asset; Knowledge of Lean/Six Sigma methodologies is an asset; Project and Process management certifications (Six Sigma, CSM, PMP, SAFe, etc.) are an asset; Familiarity with arts organizations is an asset; Working Hours Full‑time Continuing, Monday to Friday, 9:00 a.m. to 5:00 p.m. (35 hours per week) Seniority Level Mid‑Senior level Employment type Full‑time Job function Management and Manufacturing Industries Performing Arts Referrals increase your chances of interviewing at National Arts Centre | Centre national des Arts by 2x. #J-18808-Ljbffr