Community Relationship Manager

3 weeks ago

Ottawa, Canada Ottawa, ON, Canada Full time

Our communities are located in Centertown and Downtown Ottawa and offer the most modern and amenity-filled communities available in Ottawa. If you want to be a part of this exciting journey and be part of a team that works hard, has fun, and provides the highest level of service to our residents, read more about the job opportunities we have available.

The Opportunity

The Community Relations Manager is responsible for elevating the resident experience through leadership of the concierge team, strategic community engagement, and effective problem-solving. This role is central to fostering a vibrant, inclusive, and welcoming environment, ensuring exceptional service delivery and maintaining the community's standards of excellence.

Responsibilities include but are not limited to:

  1. Manage 24-hour concierge team
  2. Develop additional revenue generating services
  3. Lead, coach, and manage the concierge team to deliver outstanding service aligned with our company values and guiding principles.
  4. Manage amenity spaces regarding cleanliness/conditions of spaces
  5. Oversee payments and contract agreements for amenity spaces and group booking for extended stay
  6. Be on call for emergencies
  7. Attend monthly functions at the communities to ensure they run smoothly
  8. Oversee scheduling, training, and performance reviews for the concierge team to ensure consistent service excellence.
  9. Develop and implement operational policies and procedures to optimize service efficiency and effectiveness.
  10. Serve as the primary liaison between residents, the concierge team, and the leadership team to address concerns, feedback, and requests.
  11. Create and manage community engagement programs, fostering a sense of belonging and connection among residents.
  12. Perform any other tasks deemed part of the Community Relations Manager's role

Skills:

  1. Demonstrated ability to lead, motivate, and develop a high-performing team.
  2. Strong organizational and multitasking abilities.
  3. Ethical and has integrity
  4. Accountable/responsible and reliable
  5. Works well under pressure
  6. Exceptional interpersonal and problem-solving skills
  7. Proficiency in computer applications and property management systems.
  8. Familiarity with the local community and resources is an asset.
  9. Understanding of hospitality or property management best practices.
  10. Detail-oriented with a commitment to excellence.
  11. Flexible and adaptable to evolving priorities
  12. Bilingual (French and English) is an asset

Qualifications:

  1. Minimum 3–5 years in hospitality, property management, or customer service roles, with at least 2 years in a supervisory capacity.
  2. Post-secondary education in hospitality, business administration, or a related field is preferred.

Why we ‘love it here.’

We work hard to provide the proper training and development based on your career objectives and areas of interest. Your journey at InterRent does not follow a prescribed path but is rather tailored to how you learn, where you want to go, and what you want to achieve. We also take time to celebrate our successes and socialize as a team. Through a variety of team events and other special engagements, we truly live up to the ‘Work Hard. Play Hard’ philosophy.

About InterRent

Formed in 2006 as an unincorporated, open-ended real estate investment trust, we have steadily grown our portfolio and market presence in our core markets which includes the Greater Toronto and Hamilton area, Ottawa, Montréal, and Vancouver. More importantly, we have repositioned dozens of our communities and improved the lives of countless Canadians. With a reputation for innovation and a best-in-class management platform, we continue to play a leadership role in the multi-residential space.

InterRent is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). We will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require accommodations, please notify us at recruitment@irent.com, and we will work with you to meet your needs. Every accommodation request will be treated with the utmost confidentiality.

Only selected candidates will be contacted. We appreciate your interest in exploring an opportunity with us.

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