Telecommunication Analyst

3 weeks ago

Vancouver, Canada FP Inc. Full time

Responsibilities Onboard 3,500 corporate mobile devices for CNB staff. Manage line activations, eSIM provisioning, device assignment, and delivery coordination. Ensure accuracy of device and service records in ServiceNow, CIMPL, and other mobility/asset management tools. Partner with wireless carriers and internal stakeholders to resolve provisioning or activation issues promptly, minimizing delays for end‑users. Research, recommend, and implement process improvements to increase efficiency in high‑volume device onboarding and future provisioning workflows. Provide operational reporting on onboarding status, order progress, and exception handling. Coordinate with Finance and IT Asset Management to ensure cost center alignment, billing accuracy, and inventory reconciliation. Assist with ongoing mobility requests, including new activations, upgrades, disconnects, and number transfers, as onboarding milestones are met. Deliver high‑level support and training to operations staff and end‑users on mobility processes and device setup. Technology & Software Knowledge Hands‑on experience with carrier portals (AT&T, Bell, Rogers, Verizon, etc.), mobile device management platforms (e.g., MaaS360, Intune), and ITSM tools (e.g., ServiceNow). Knowledge of telecom expense management (TEM) platforms such as CIMPL is an asset. Education & Experience Diploma or degree in Networking, IT, or Telecommunications (or equivalent work experience). 3–5 years in telecom/mobility provisioning or IT operations. Mobile Device Lifecycle Management Strong understanding of corporate mobile device lifecycle processes (activation, provisioning, assignment, reclamation). Experience using ITSM tools (e.g., ServiceNow) for request intake, workflow approvals, and closure or provisioning tasks. Telecom Expense Management (TEM) Knowledge of TEM platforms for reconciliation of devices, costs, and inventory. Demonstrated ability to manage and track high‑volume provisioning orders accurately under tight times. Nice‑to‑have Skills Experience with global carriers. Knowledge of eSIM provisioning at scale. Familiarity with 5G device rollouts and enterprise mobility programs. Global/Enterprise Environment Experience supporting multi‑region teams with different regulatory, compliance, and carrier requirements. Exposure to financial services or highly regulated industries (banking, insurance, healthcare). Strong organizational and documentation skills with attention to detail. Analytical skills. Ability to adapt quickly as requirements and priorities evolve. Excellent written and verbal communication skills. Proven ability to collaborate with carriers, vendors, and internal stakeholders. Seniority Level Mid‑Senior level Employment Type Contract Job Function Analyst and Information Technology; Industries: Staffing and Recruiting, Banking. #J-18808-Ljbffr

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