Intensive Case Manager

Why join CMHA Peel Dufferin? Support your community. Advance your career. Fulfill your purpose. Joining the Canadian Mental Health Association – Peel Dufferin Branch means you’ll be part of something meaningful. For starters, we’re honored to have received the Canadian Non‑Profit Employer of Choice Award for our efforts to help people live better. Providing support and services to those who live with mental illness and addictions, we’re committed to increasing awareness and addressing the stigma surrounding mental health. That’s why we’ve made it a priority to create a diverse organization that represents the communities we serve – and the people we help. What We Offer As a community‑based agency, we’re dedicated to the mental, physical, and social health of everyone – including our team members. That’s why we’re proud to offer a total rewards package that helps our team members balance their professional and home life. You’ll also be empowered to keep learning new skills and reaching your goals – from developing a career growth plan to participating in training sessions. 2 weeks accrued vacation Up to 18 paid sick days accrued per year, plus 2 flexible days each year HOOPP Pension Plan Ongoing professional development plus $250 annual funding for continuing education and certifications $350 annual allowance to invest in achieving your personal wellness goals Eligibility for contract completion incentive We’re looking for a Fulltime Contract Intensive Case Manager to join our team Reporting to the Program Manager, Outreach, the Intensive Case Manager will provide case management supports to the homeless population in Peel Region, in particular, identifying people who are homeless or at risk of homelessness and engaging them in services that support their challenges with mental illness or mental health and substance use. Status: Fulltime Contract until January 2027, 37.5 hours per week. Availability between 8am-9pm Monday-Friday, occasional weekend shifts between 8am-8pm. Salary: $61,201.01 - $72,001.19 annually. (Candidate qualifications will be considered when determining the starting salary). Location: This position is based out of our 60 West Drive Brampton office. Due to the nature of this program, this role is on‑site and/or community based. Note, this posting is for an active vacancy. What You Will Do: Support the transition of persons into housing utilizing a critical time intervention approach to housing‑based street outreach. Conduct needs assessments, develop, and implement comprehensive care plans and ongoing monitoring. Provide contracted case management, task‑based interventions and activities of daily living related to social determinants of health. Utilize multidisciplinary team to build a collaborative care plan and consult with other disciplines as needed. Manage a caseload including regular re‑assessments, updating risk levels and caseload reviews. Participate in regular staff meetings and care planning to provide case management expertise for client care within multi‑disciplinary team. Facilitate groups, including the creation of new groups as needed and acting as a back‑up facilitator. Contact with primary care to support clients’ care plan and discharge summary as required. Collaborate with other Case Managers to support program needs. Update all appropriate documentation within 24 hours of client contact, as required by CMHA PD policy and procedure. Develop and facilitate other groups or social recreation activities as required by the program. This posting description indicates the key responsibilities and core functions of the position. It is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities. What You Need to Join Our Team: Post‑secondary degree or diploma in a human services field. Minimum 2 years’ experience working with vulnerable populations. Experience with case management in a community setting required. Demonstrated knowledge of serious mental illness, concurrent disorders and/or dual diagnosis is required. Knowledge of Critical Time Intervention (CTI) is an asset. Knowledge of Housing First Principles is an asset. Comprehensive knowledge of Recovery Principles. Empathize and connect with those experiencing homelessness and the mental health and addictions system. Build rapport and initiate conversation with others using inter‑personal skills. Approach client care non‑judgmentally. Utilize trauma informed best practices. Strong interpersonal skills with proven ability to approach, listen, build trust, and communicate across diverse cultures and intersectionality. Willingness to continually improve understanding around cultural competence. Openness to operate from an anti‑racist, anti‑oppressive, 2SLGBTQ+ affirming and intersectional framework. Willingness to learn and apply practical understanding of different elements of diversity, such as gender identity/expression, race/cultural background, religion, sexual orientation, disability, immigration and precarious status, family status, etc. Fluency in a second language, including ASL (American Sign Language) is considered an asset. Valid Canadian driver’s license and access to an insured automobile in good repair. A satisfactory Vulnerable Sector Screening (Police Check) report. Deadline to Apply: Monday, December 1, 2025 At the Canadian Mental Health Association – Peel Dufferin Branch, we provide a wide array of community services, resources, and care for people with mental illness. In your role, you’ll not only assist people who are struggling, you’ll help them return to good health and reintegrate into the community. In everything we do, we work together to make the world a better place – one person at a time. Apply Now and EMPOWER your career Accessibility Statement When contacted by CMHA Peel Dufferin for a career opportunity, please advise the People and Culture Department of any accommodation needs that may make your experience through the recruitment process more comfortable. We are committed to working with you to meet these needs by providing reasonable accommodations, ensuring you have access to a fair and equitable process. We are continuously working to improve our accessibility practices and welcome any feedback or suggestions on how we can better accommodate candidates with accessibility needs. Should you have feedback, please email us at HRrecords@cmhapeel.ca Use of Artificial Intelligence (AI) in Recruitment To streamline our recruitment process, we utilize an applicant tracking system (ATS) to manage and organize applications. While the ATS aids in efficiency, the essential review and evaluation of candidates is carried out by members of our People and Culture team. This approach ensures a personalized assessment that allows us to gain a comprehensive view of a candidate’s experience, skills and potential. AI is not used to make any decisions in our recruitment process. Next Steps We thank all those who apply. Only those selected for further consideration will be contacted. We retain all applications submitted for one (1) year after the closing date of the posting for consideration in future career opportunities. #J-18808-Ljbffr