Intermediate Auto Claims Advisor/Adjuster

1 month ago

Markham, Canada Aviva plc Full time
h3>Intermediate Auto Claims Advisor/Adjuster (Hybrid)

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.

We have incredible opportunities at Canada’s leading property and casualty insurance group, Aviva Canada. Our Auto Claims team is on the hunt for Intermediate Auto Claims Advisors – empathic, motivated and customer focused individuals. If you enjoy working in a fast-paced environment, have the passion to help people and the desire to grow professionally, we would love to hear from you

As an Intermediate Auto Claims Advisor, you will be our customer’s first point of contact when they need us most. Providing exceptional customer service, you will be guiding them through the claims process, conducting investigations and making the decision on the best course of action.

To meet our customer’s needs, you must be available to work on a rotating shift schedule during the hours of 8am to 6pm on Monday through Friday.

Aviva recognizes the importance of being flexible and the benefits of being together, this role will be hybrid – the best of both worlds.

What you'll do:
  • Guide customers through the claims process by investigating their auto collision claim and looking after their needs.
  • Comply to company and industry regulatory practices, delivering best practice methods and taking responsibility for your customers and claims outcomes.
  • Work autonomously in a digital environment.
  • Actively participate in ongoing training to keep up to date with best practices in claims handling.
  • Contribute to special projects and provide feedback to support Aviva’s ongoing initiatives to provide the outstanding customer experience.
    • 1-2 years Auto Claims Adjusting experience is an asset.
    • 1-2 years’ experience in a Call Center Environment is an asset.
    • Ability to work in a digital environment and undertaking online tasks.
    • Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.
    • Employee driven programs focused on gender, LGBTQ+, origins, diversity and inclusion.
    • Corporate wellness programs to support our employees’ physical and mental health.
    • Hybrid flexible work model.
    • Regular social and team building events.

      Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged.

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