Customs Clearance Specialist

Customs Clearance Specialist (VEHICLES) - CAN Meet BorderBuddy: Unlike traditional customs brokers, BorderBuddy was established after the advent of the Internet – the same year Apple introduced the iPhone. Over the last 17 years, we have adeptly managed the importation of a wide array of goods, gaining the trust of over 80,000 clients and a 4.8‑star rating with over 2250 Google reviews. Company Description: We pride ourselves on being a technology‑first customs broker, aggressively pursuing opportunities in e‑commerce and leveraging cutting‑edge technology to provide seamless, efficient, and compliant customs services. The team is 100% remote across Canada and the U.S. We are focused on modernizing customs clearance and growing fast. Our Culture & Promise: We are a values‑based organization committed to teamwork, learning, development, and innovation. We thrive on helping people and are dedicated to helping employees reach their full potential by developing their skills and careers. We strive to be the best employer in our community and industry. Job Summary Reporting to the Customs Operations Manager for Canada, the Senior Customs Clearance Specialist (Vehicles) plays a pivotal role in managing customs documentation and ensuring compliance with import and export laws, with a strong focus on vehicle shipments. The role involves reviewing and processing customs documents, determining duties and taxes, processing payments on behalf of clients, and communicating effectively with clients, CBSA, partners, carriers, and freight forwarders. Duties and Responsibilities Independently review and prepare customs documentation for processing and entry releases. Handle general inquiries (internally and externally) via phone, email, or Slack. Complete files in a timely and accurate manner in compliance with BorderBuddy and Customs policies and procedures. Write detailed notes and instructions regarding clients, freight forwarders, CBSA, carriers, and other relevant parties. Maintain the client database and update information as necessary. Be familiar with various vehicle types, makes, and models. Understand rules and regulations related to RIV, ECCC, and Transport Canada. Know Internal Transaction Numbers (ITNs) issued by the Automated Export System (AES) through U.S. Customs and Border Protection (CBP). Proactively seek knowledge and solutions. Prioritize and meet deadlines with consistency and reliability. Independently manage and resolve challenging situations. Process B3/CAD entries to meet company, CBSA, and CBP compliance standards. Correct rejected Canada Customs entries. Correctly assign HS tariff classifications. Support the sales team and cross‑sell BorderBuddy's services. Maintain professional status by completing exams or attending conferences. Qualifications Experience: 1 to 3 years of experience in a customs brokerage role with hands‑on experience processing vehicles of all types. Diploma or degree in a related field; post‑secondary or business courses in related industry a plus. Experience with CargoWise and CANdata is an asset. CCS designation or other industry related certification; LCB designation a plus. Skills: Excellent communicator, both verbal and written; ability to communicate effectively with clients, customs authorities, carriers, freight forwarders, and other stakeholders. Strong attention to detail and highly task‑oriented. Resourceful and proactive problem‑solving skills. Ability to work well under pressure in a fast‑paced environment. Self‑motivated and hardworking. Positive can‑do attitude, enthusiasm, and willingness to learn. Flexible and agile, adapting quickly to a dynamic environment. Excellent interpersonal and customer service skills. Strong organizational skills, flexibility, and reliability. Proficiency in English required; knowledge of French, Spanish, Cantonese or Mandarin considered an asset. Proficiency with computers and software, detail‑oriented, resourceful, and eager to learn. Must be a team player. Additional Information BorderBuddy offers a relaxed work atmosphere, a supportive environment, and a competitive compensation package which includes health & dental benefits, RRSP contribution, tuition reimbursement programs, professional training, and paid time off. The role is 100% remote, and candidates must reside and work from within Canada. Working Conditions Standard work schedule is 37.5 hours per week. Given the business operates 24/7/365, you may be required to work additional hours, including weekends and overtime, as needed. While we sincerely appreciate all applications, only those candidates selected for an interview will be contacted. Referrals increase your chances of interviewing at BorderBuddy by 2x Locations: White Rock, Richmond, both in British Columbia, Canada. #J-18808-Ljbffr